General Manager

General Manager Manchester, CT Job Details 16 hours ago Qualifications Cost management Revenue growth Community engagement Maintaining an organized workspace Operations management Expense management Staff scheduling Managing hospitality teams Mid-level Payroll management Improving operational efficiency 3 years Team development Hiring Key Performance Indicators Decision making Financial control management Staff training Mentoring Profit & Loss statement Profit and loss analysis Leadership Delegation Team motivation (leadership skill) Communication skills Stock rotation Staff development Hospitality management Full Job Description Lead with purpose. Develop leaders. Execute with discipline. Protect profitability. Urban Air Adventure Park in Tacoma is seeking a mission-driven General Manager who leads with a servant's heart, mentors and develops young people, executes disciplined operational processes, and understands that profitability is a reflection of operational excellence, leadership accountability, and long-term business health. This role is about more than managing a facility.

It is about:

Building an intentional culture Developing first-time workers into confident leaders Executing systems with discipline and consistency Solving problems without hand-holding Protecting the guest experience while protecting profitability

WHAT YOU'LL DO

—

LEAD PEOPLE & BUILD CULTURE

Mentor and develop a young, first-job workforce Model humility, service, and team-first leadership Set clear expectations and hold leaders accountable Build a culture of discipline, follow-through, and ownership Recognize wins and coach performance Ensure every team member understands what success looks like

WHAT YOU'LL DO

—

DRIVE OPERATIONS THROUGH DISCIPLINED EXECUTION

Maintain consistent standards for safety, cleanliness, and guest experience Execute operational systems and checklists with precision Inspect what you expect — verify, follow up, and close loops Ensure managers own outcomes within their departments Lead through structured rhythms and accountability cadences Operational excellence here is built through habits, structure, and discipline. Profitability is not accidental — it is the outcome of disciplined execution, strong leadership, and intentional decision-making.

MANAGE FINANCIAL PERFORMANCE & PROFITABILITY

Oversee P&L, labor control, COGS, and operating expenses Use KPIs and reporting to create targeted action plans Drive efficiency without sacrificing guest experience Execute revenue-growth and community engagement strategies Maintain a win-the-day approach to results

CORE RESPONSIBILITIES

Support the proper execution of all processes, systems, and standards Hiring, termination, inventory, payroll, and scheduling Maintain effective inventory control, storage, and rotation to minimize waste Manage the Team to consistently meet expected standards Train, delegate, and empower leaders while reinforcing punctuality, attendance, and attitude Maintain clear, organized, and accessible park, café, and storage areas Participate in regular staff meetings and training as required

QUALIFICATIONS

3+ years of leadership experience in hospitality, entertainment, or similar operations Proven track record leading teams with accountability and consistency Strong P&L management experience overseeing $5M+ in topline revenue Demonstrated ability to manage labor, COGS, and operating expenses Uses KPIs and reporting to drive decisions and results Passion for mentoring young or first-time employees Strong emotional intelligence and communication skills Independent problem-solver aligned with mission and boundaries Comfortable leading through systems and disciplined execution Professional, adaptable, resilient, and people-focused

THE RIGHT LEADER

Over 90% of our workforce is under 18.

The right leader:

Has a servant's heart Is passionate about mentoring young people Leads through disciplined process execution Builds culture intentionally — not accidentally Brings a win-the-day competitive mindset Has grit, resilience, and emotional intelligence Understands that profitability matters — because it funds growth, opportunity, and team development

ADDITIONAL LEADERSHIP EXPECTATIONS

Ability to lead, motivate, and empower Team Members Ability to align Team Members with Urban Air culture while balancing seriousness and fun Takes initiative and ownership Strong interpersonal and communication skills Recognizes problems and solves them Converts plans into action Sees patterns in performance and strategizes solutions Exercises sound judgment Open to feedback and continuous self-improvement Holds self to high standards of conduct and professionalism Serves as a role model by upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

Ability to work days, nights, and weekends as required Work in a noisy, fast-paced environment Stand and move throughout the facility for extended periods Lift and carry up to 30 lbs

WHO THRIVES HERE

The kind of leader who thrives here finds purpose in developing people, not just supervising tasks. You understand the mission. You respect the boundaries. And once aligned — you take ownership and execute. If serving people, mentoring young team members, and investing in others doesn't energize you, this role will not be a fit.

ABOUT URBAN AIR

Urban Air is the world's largest indoor adventure park operator and a pioneer in family entertainment. Our mission is to help kids have fun, build confidence, and achieve more than they ever thought possible.