AGM- Assistant General Manager

AGM- Assistant General Manager Residence Inn Miami Doral Doral, FL Job Details Full-time 3 hours ago Benefits On-the-job training Qualifications Safe work practices Computer operation Vehicle inspections Spanish Budget management Preventative hardware maintenance Microsoft Excel Property management tools Operations management Inventory management Expense management Merchandising Staff scheduling Greeting customers Filing English Managing hospitality teams Mid-level Payroll management Personnel records management Hiring Driver's License Bachelor's degree Hospitality Management Staff training Health and safety committees Hotel customer satisfaction operations Interviewing Van driving Materials management in food and beverage Food ordering Productivity software Clean workspace maintenance Cross-functional collaboration Managing hospitality operations budgets 2 years Team motivation (leadership skill) Staffing management Cross-functional communication Food service management Performance evaluation Full Job Description Job Duties Interviews, selects, on boards and train associates Motivates staff through positive reinforcement, and leading by example Maintains associate files, ensuring all documents are current and accurate. Performance evaluations are conducted in a timely manner. Monitors associate time records, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as required Administers progressive discipline, following company guidelines Administers associate check ins. (Performance quarterly check ins) Attends required meetings and training, such as revenue management, safety, budget, sales and regional operations Conducts departmental and other required meetings for which s/he is responsible, daily huddles to ensure interdepartmental communication and coordination of mutual goals Ensures that established back-up procedures (reports, equipment, etc.) are in place Ensures that all departmental policies and procedures are adhered to Implements and maintains Baywood and Brand promotional programs/procedures Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed Monitors room inventory and status, ensuring the proper room type is available upon guest arrival Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision. Monitors cleanliness and neatness of departments for which s/he is responsible. Monitors inventory of operational supplies, placing orders in a timely manner. Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc Communicates with other departments, therefore promoting a seamless operation. Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment. Monitors market operations, i.e. cleanliness, merchandising, and inventory. Places orders in a timely manner. Monitors pantry inventory and purchases, ensuring that food supplies are always in stock Provides input during the preparation of the annual budget Reviews the guest credit report, addressing any issues Reviews passenger logs, driver safety checklists and preventative maintenance logbook to ensure that shuttle van is operated within established guidelines (where applicable) Operates the shuttle van, when needed (where applicable) Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines for all departments Participates in safety initiatives and is an integral part of the Safety Committee. Completes incident reports, taking appropriate action. Notifies appropriate parties Performs role of Manager on Duty as needed Involved in social events/receptions and meet brand and company standards Additional duties may be added at any time at the discretion of management. Consistently models the behavior of a 'Baywood Ambassador' who: Maintains a professional image, including physical appearance, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact. Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction. Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department. Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. Recommends other Baywood properties to our guests, when appropriate. Makes a genuine effort to identify and seize each golden opportunity to 'WOW the guest!' demonstrating our motto 'It's Better at Baywood!

Skills/Qualifications Education:

Bachelor's degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree Certifications /

Licenses:

Brand Certifications preferred Must have a valid driver's license, in good standing (if property operates a shuttle van).

Experience:

Minimum of 2 years hotel experience Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills:

Bi-lingual (Spanish & English) preferred Proficient in Microsoft Office® (Excel, Word) Proficient in the hotel's Property Management System preferred Ability to communicate effectively, both written & oral Ability to multitask Ability to motivate and lead a team Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action. Ability to operate standard office equipment, including: computer, copier, & printer Ability to safely operate a passenger shuttle van Ability to perform job duties of all positions within the department Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations