The Commons Club General Manager/COO

Job Title:

The Commons Club General Manager/COO

Job Category:

GM/COO

Club:

The Commons Club

Location:

Estero, FL Email this job

GENERAL MANAGER/CHIEF OPERATING OFFICER PROFILE

THE

COMMONS CLUB

ESTERO, FL

THE GENERAL MANAGER/CHIEF OPERATING OFFICER OPPORTUNITY AT THE COMMONS CLUB

The Commons Club, located within the prestigious Brooks master-planned community in Estero, Florida, is seeking a dynamic and accomplished General Manager/Chief Operating Officer (GM/COO) to lead the next phase of its growth and excellence in private club operations. This opportunity is ideal for a seasoned executive with a proven track record of leading complex, lifestyle-focused organizations dedicated to wellness, dining, recreation, social engagement, and delivering outstanding member experiences. The successful candidate will provide strategic vision, executive leadership, and operational oversight across all facets of club operations, fostering a culture of professionalism, accountability, service excellence, and team development. Working closely with the Board of Directors and an experienced leadership team, the GM/COO will play a pivotal role in enhancing the member experience, strengthening organizational performance, developing and supporting key department leaders, and positioning The Commons Club for sustained success and long-term financial health. The ideal candidate will be a collaborative and visible leader who combines strong financial acumen with exceptional communication and interpersonal skills. They will bring a demonstrated ability to think strategically, lead organizational growth, build and mentor high-performing teams, drive innovation, and inspire excellence throughout the organization. Success in this role requires a forward-thinking executive with expertise in strategic planning, leadership development, and service-driven operations, coupled with a passion for creating exceptional experiences for the membership. Click here to view a brief video about this opportunity.

ABOUT THE COMMONS CLUB & COMMUNITY

Located in Estero, Florida, within the award-winning community of The Brooks, The Commons Club is a premier private club offering a diverse lifestyle experience centered around wellness, recreation, dining, and social engagement. The Club serves as the social and recreational hub for its members, providing a welcoming, highly personalized environment supported by exceptional facilities, programming, and service. The Commons Club features a broad range of amenities designed to appeal to an active and engaged membership, including multiple dining venues, fitness and wellness facilities, spa services, pickleball programs, private beach access and beach amenities, social and cultural programming, and a variety of member events throughout the year. The Club emphasizes a warm, inclusive atmosphere while maintaining high standards of service, hospitality, and operational excellence. Members enjoy a lifestyle-driven experience supported by a professional team committed to fostering community engagement, meaningful relationships, and consistent service execution. The Club continues to evolve its offerings and amenities to meet the changing expectations of its membership while preserving the welcoming culture and strong sense of community that define The Commons Club experience. The Commons Club is widely recognized as one of Southwest Florida's most desirable lifestyle-focused private club communities, offering a unique blend of casual elegance, active living, and year-round social connectivity.

THE COMMONS CLUB BY THE NUMBERS

Approximate Total Revenue

• $6.3M Approximate Annual Dues Revenue
• $4.0M Approximate Food & Beverage Revenue
• $1.1M Employees
• 25 Full-Time, 46 Seasonal Part-Time Average Age of Membership
• 69 Years Board of Directors
• 9 Members

THE COMMONS CLUB WEBSITE

www.thecommonsclub.com

THE COMMONS CLUB GENERAL MANAGER/CHIEF OPERATING OFFICER POSITION OVERVIEW

The General Manager/COO serves as the senior operating executive of The Commons Club and is responsible for the overall leadership, strategic direction, and day-to-day management of all club operations, facilities, amenities, programs, and staff. Reporting directly to the Board of Directors, the General Manager/COO is expected to deliver an exceptional member experience while fostering a culture centered on hospitality, professionalism, accountability, and operational excellence. The General Manager/COO oversees all aspects of club operations, including food and beverage, fitness and wellness, spa operations, racquets, member services, events and programming, facilities, finance, human resources, and administrative functions. This leader must possess a strong operational presence and maintain highly visible engagement with members and staff while ensuring consistent execution of the Club's service standards and strategic objectives. Working closely with the Board of Directors and department leaders, the General Manager/COO will help guide the continued evolution of The Commons Club by recruiting, developing, and empowering a strong leadership team while identifying opportunities to enhance programming, elevate hospitality standards, strengthen financial performance, improve operational efficiencies, and further position the Club as one of Southwest Florida's leading lifestyle-focused private club communities. The successful candidate will be an approachable, team-oriented leader with strong communication skills, sound financial acumen, and demonstrated success leading sophisticated hospitality, private club, or lifestyle-oriented operations. The General Manager/COO must possess the ability to balance strategic leadership with hands-on operational involvement while cultivating a positive workplace culture that supports employee engagement, development, accountability, and retention.

KEY PRIORITIES OF THE GENERAL MANAGER/CHIEF OPERATING OFFICER

Provide visible, approachable, and engaged leadership that fosters trust, collaboration, and excellence throughout the Club. Recruit, develop, mentor, evaluate, and retain a high-performing leadership team capable of consistently delivering exceptional service, operational excellence, and member satisfaction. Establish clear expectations, accountability measures, and professional development opportunities for department leaders while fostering a culture of ownership, communication, and continuous improvement. Identify and implement opportunities to enhance operational efficiency, communication, and member satisfaction across all areas of the organization. Elevate the member experience through exceptional hospitality, innovative programming, and meaningful relationship-building. Strengthen member engagement through a highly responsive leadership presence and proactive communication. Guide the continued evolution of dining, wellness, fitness, recreation, and social programming to ensure relevance and excellence. Ensure member feedback is thoughtfully evaluated and incorporated into operational planning, service enhancements, and strategic decision-making. Partner closely with the Board of Directors to advance the Club's strategic vision and long-term objectives. Lead the development, management, and execution of annual operating and capital budgets with a focus on fiscal responsibility and organizational sustainability. Maintain strong financial stewardship through disciplined oversight, operational accountability, and long-range financial planning. Assess and implement operational improvements that enhance efficiency while preserving the Club's high standards of service and member experience. Foster a culture of accountability, collaboration, and continuous improvement among department leaders and staff. Cultivate a professional, team-oriented, and service-driven workplace that supports employee engagement and organizational success. Champion talent acquisition, retention, training, and professional development initiatives to build a high-performing workforce. Promote a culture of hospitality, operational excellence, and continuous learning throughout the organization. Ensure all club facilities, amenities, and grounds are maintained to the highest standards of quality, presentation, and functionality. Collaborate with Club leadership and the Board on long-range planning initiatives and future capital improvement projects. Support the ongoing enhancement and strategic alignment of Club amenities to meet evolving member expectations and community growth. Work collaboratively with the Board to evaluate opportunities associated with the "Rookery" and their potential impact on the Club's future. Foster a strong partnership with the Board and Club President, promoting a culture of transparency, collaboration, and shared success throughout The Commons Club.

CANDIDATE QUALIFICATIONS

Progressive senior leadership experience within a private club, lifestyle community, resort, or hospitality organization of comparable complexity and service expectations is preferred. The successful candidate will demonstrate proven success leading through department heads and building high-performing teams while fostering a culture of accountability, collaboration, service excellence, and continuous improvement. Rising stars and Assistant General Managers with experience in similar operations will be considered. Demonstrated strengths in operational leadership, financial management, team development, and member engagement are essential. Candidates should possess exceptional interpersonal and communication skills, strong financial acumen, sound business judgment, and the ability to build productive relationships with members, employees, community stakeholders, and the Board of Directors.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

A bachelor's degree from an accredited college or university is preferred; however, consideration will be given to candidates with exceptional leadership experience and a demonstrated record of success in comparable roles and environments. Industry certifications such as CCM, CCE, and CAM are encouraged but not required.

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all hired employees must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITS

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package, including association membership.

INSTRUCTIONS ON HOW TO APPLY

Please upload your resume and cover letter in the order listed using the link below. When prompted for them during the online application process, you should have your documents fully prepared to attach. Please be sure your image is not on your resume or cover letter; it should be used on your LinkedIn Profile. Prepare a thoughtful cover letter addressed to The Commons Club search committee/s. Sherlyn Hailstone, Search Chair. Clearly articulate your alignment with this role, why you want to be considered for this position at this stage of your career, and why The Commons Club and the Estero, FL area will benefit you, your family, your career, and the Club if selected. You must apply for this role as soon as possible, but no later than Friday, July 24, 2026. Candidate selections and first interviews will occur early to mid-August . with second interviews a short time later. The successful candidate should assume his/her role in October 2026.

IMPORTANT

Save your resume and letter in the following manner: "Last Name, First Name

• Resume" & "Last Name, First Name
• Cover Letter
• TCC" (These documents should be in Word or PDF format)

Note:

Once you complete the application process for this search, you are not able to go back in and add additional documents. If you have any questions, please email

Zak Kuebler:

zak@kkandw.com.

Lead Search Executive:

Michael G. Smith, CCM, CCE, ECM Search Executive

O:

(833) KKW-HIRE, ext. 719

M:

(585) 794-6150

• Rochester, NY michael@kkandw.

com