Assistant General Manager

The Assistant General Manager supports the Executive Vice President & General Manager in directing daily casino operations, ensuring regulatory compliance, driving profitability across gaming, marketing, poker, food and beverage. Assists the EVP & GM, with maintaining high customer service standards, supervises staff, manages financial performance, and acts as a leader on the gaming floor.

Specific Duties and Responsibilities Compliance:

Will assist the

EVP & GM

in ensuring that the casino games operate according to state regulations as well as all Hialeah Park's policies and procedures. Ongoing monitoring with the

EVP & GM

on gaming rules, laws, and regulations to ensure that internal controls are current and followed.

Leadership:

Will assist to oversee daily casino operations, including slots, poker, food and beverage, cage, and other departments as assigned.

Customer Satisfaction:

Will provide excellent service to guests, through active guest engagement and positive attitude. Maintains high customer service standards, supervise staff, and functions as a leader on the gaming floor.

Financial & Strategic Planning:

Will support and assist the

EVP & GM

in planning, budgeting and executing various projects.

Managerial Skills:

Acts as a managerial representative and work well with the management team.

Conflict Resolution:

Will assist in resolving problems/conflicts in a diplomatic and tactful manner.

Marketing Support:

Will assist in developing and implementing marketing strategies and promotions.

Special Projects & Initiatives:

Ability to initiate, follow up, and complete special projects, as assigned by the EVP & GM, from beginning to end. Will perform other duties as assigned

Reports To:

Executive Vice President and General Manager Requirements Gaming Industry experience 15 + years Management experience in gaming for 10 + years Strong understanding of casino games, regulations, and operational procedures Ability to obtain/renew all state required licenses Experience overseeing non-gaming departments Has a "can do" and "make it happen" mentality Strong leadership, communication, decision making, and financial management budgeting/reporting. Ability to write routine reports and correspondence Ability to speak effectively before groups of customers and team members Superior time management skills Ability to manage multiple tasks effectively. Possess strong attention to detail. Exceptional oral and written communication skills Knowledge of casino software and Microsoft. Four year or higher degree, preferably in Business Administration, Finance, Marketing, or Hospitality/Casino Management Must be able to work weekends, holidays, evenings and may occasionally exceed 40 hours per week. Physical Requirements It is regularly required to sit, stand, walk and move in all areas of the casino and throughout the premises Must be able to lift occasionally Must be able to work under pressure with a fast-paced, casino environment Constant use of computers, phones, and office equipment

AU T HOR I Z ED ACCESS ARE A S

•All sensitive areas except the Surveillance Monitor Room

AU T H O R I Z E D KEY A C C ES S

•All slot related areas

PROPOSED LICENSED LEVEL

•S l ot P ro f e ss i o n al

Source:

Casino Careers