Guest Service Ambassador (AM Shift $15/hour Plus Incentives)

Guest Service Ambassador (AM Shift $15/hour Plus Incentives) Plantation, FL Job Details Full-time From $15 an hour 1 day ago Benefits Free parking Wellness program Paid jury duty Commuter assistance Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Food provided Qualifications Guest relations Phone communication Greeting customers Processing cash transactions Passenger luggage management Hazard Communication Standard High school diploma or GED Bookkeeping Entry level Customer complaint resolution

Full Job Description Opportunity:

Guest Service Ambassador Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator

• Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs.

Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble

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Own It Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Food provided Free parking Health insurance Health savings account Life insurance Paid jury duty Paid time off Referral program Vision insurance

Work Location:

In person