General Manager

General Manager at BIBA General Manager at BIBA in Royal Palm Beach, Florida Posted in 3 days ago.

Type:

full-time

Job Description:

YESTERDAY TOMORROW

Built in 1938 under the architectural genius of Belford Shoumate, BIBA is one of the few remaining early 20th century hotels. In the center of the historic El Cid neighborhood, Hotel BIBA is a storied icon of West Palm's diverse culture. Listed on the Historic Register, BIBA is being reinvented as a curated oasis for discerning local and international guests who share a love for West Palm Beach.

THE ROLE

• AT

A GLANCE

The General Manager is the operational and membership leader of BIBA

• responsible for the daily execution, service standards, and overall experience of every resident, member, and guest who walks through the door. This role carries two equally important mandates. The first is the seamless operation
• 24 boutique rooms, housekeeping, engineering, security, public areas, and third-party services. The second is the leadership of the BIBA membership function
• building and sustaining a membership community that is engaged, loyal, and growing.

The General Manager is an active, visible, and deeply present leader.

CORE PURPOSE

To deliver a seamless, personal, and memorable experience for every resident, member, and guest

• while building an engaged and growing membership community and a high-performing team that lives the BIBA standards every day.

BIBA CULTURE

Fully embrace the BIBA Mission and Values Lead by example

• visible, gracious, polished, and present Set the emotional and service tone across BIBA Treat the club as a home
• for members, residents, and the team alike

THE BIBA LANDSCAPE

The General Manager oversees the full BIBA operation environment across two interconnected areas: BIBA Home

• Hotel Operations 24 boutique guest rooms and suites Housekeeping
• guest rooms, public areas, and laundry operations Engineering and Facilities
• preventive maintenance, life safety, and asset protection Security
• property safety and guest assurance Third-party vendor and service partners
• operational oversight and standards compliance BIBA Membership Membership sales, onboarding, and retention Member relations, intelligence, and experience PeopleVine
• membership platform ownership and data integrity Member events, communications, and engagement programming

KEY RESPONSIBILITIES HOTEL OPERATIONS AND RESIDENT EXPERIENCE

Oversee the full hotel operations: rooms, housekeeping, engineering, security, public areas, valet, and the BIBA team Ensure arrival, stay, and departure experiences are personal for every resident Resolve resident concerns from start to finish

• own it, act on it, close it

MEMBERSHIP

• SALES, RELATIONS

AND RETENTION

Membership is the heartbeat of BIBA. The General Manager is responsible for sustaining and growing a membership community that is engaged. Lead the membership sales process from initial enquiry through to onboarding

• ensuring every prospective member experience BIBA at its best Build and manage a structured membership pipeline Own member retention Know every member
• their preferences, patterns, occasions, guests, and expectations Ensure member profiles in People Vine are complete and current Develop and deliver a member communications and engagement calendar
• relevant, and reflective of the BIBA culture Handle all member concerns personally Report on membership performance monthly
• total membership, new members, renewals, lapsed members, engagement, and revenue

PEOPLVINE

• MEMBERSHIP

PLATFORM

Own People Vine as the operational system of record for all membership activity Ensure all modules are correctly configured: membership tiers, billing, communications, event registration, and reporting Maintain data integrity across all member profiles

• complete, accurate, and enriched Ensure every team member who interacts with People Vine is trained appropriately

ROOM REVENUE AND BUSINESS PERFORMANCE

Drive direct room revenue and optimise occupancy Support conversion of guests into members and encourage member-driven bookings Build, manage, and live by the approved budget and profit and loss Forecast accurately and adjust strategies as conditions evolve Monitor key performance indicators tied to satisfaction, repeat business and revenue

SYSTEMS, PROCESS AND INTEGRATION

Oversee the setup, integration, and ongoing management of all core systems: People Vine

• Membership platform Opera / Mews
• Property management system Toast | Simphony
• Point of sale SevenRooms
• Reservations and guest management Ensure system accuracy, data integrity, and process discipline across all platforms Partner with Finance, Food and Beverage, Events on system alignment and reporting

ENGINEERING, SECURITY AND PROPERTY CARE

Oversee engineering and security functions Ensure the safety, security, and proper maintenance of the property at all times Manage exterior presentation and landscaping within the property boundaries Coordinate preventative maintenance and long-term asset planning

FINANCIAL DISCIPLINE

Build and manage the Rooms, Operations, and Membership budgets and forecasts Maintain disciplined control of labour, Operations expenses, and departmental costs Partner with Finance and senior leaders on performance reviews and forecasting Identify Operations efficiencies without compromising the member or resident experience

PRE-OPENING, OPENING AND POST-OPENING OPERA / MEWSTIONS

Play a critical role in pre-opening planning, strategy, and execution across hotel and membership functions Be fully hands-on during opening

• present, adaptable, and solutions-driven Oversee post-opening evaluations, post-mortems, and corrective action plans Continuously elevate systems, standards, and experiences as the club evolves

SENIOR LEADERSHIP AND EXECUTIVE CONTRIBUTION

Actively participate as a member of the Senior Leadership and Executive Team Contribute to strategic planning, forecasting, and decision-making Represent the voice of the member and the resident at the leadership table Be visibly present across all Operations hours and, most importantly, be accessible

TEAM LEADERSHIP AND CULTURE

Build, recruit, and develop the hotel Operations and membership teams Set clear expectations, service standards, and performance goals across all areas Foster engagement, pride, and ownership at every level Support ongoing training, development, and career growth for every team member Create a collaborative, hands-on environment that reflects the BIBA culture Maintain strong communication rhythms across all departments

BRAND STEWARDSHIP AND STANDARDS

Live and breathe the BIBA Brand Guidelines in every detail Ensure tone, language, conduct, and presentation align with the brand standards Uphold and enforce company policies with fairness and consistency Demonstrate care, respect, and responsibility for the building, grounds, and all assets

WHAT SUCCESS LOOKS LIKE A

hotel environment that feels warm, personal, and unmistakably BIBA A membership community that is engaged, growing, and deeply connected to the club Seamless day-to-day hotel and membership operations A confident, engaged, and high-performing team across both functions High resident and member satisfaction

• reflected in retention and genuine referrals Accurate forecasting, disciplined profit and loss management Member profiles that are complete, current, and actively used Cross-functional collaboration that is seamless and felt by every member

DEVELOPMENT, MENTORING AND TEAM GROWTH

(BIBA

SIGNATURE

) Each Executive Leader at BIBA is responsible for building their division while ensuring the structure, talent, and systems remain fit for purpose and future ready.

The General Manager Will:

Build, mentor, and develop a high-performing leadership bench across hotel operations Identify emerging talent and create clear development pathways within BIBA Lead structured coaching, feedback, and performance conversations across the team Model professionalism, curiosity, humility, and continuous improvement in all interactions

THE BIBA WAY

At BIBA, the General Manager role shapes the daily experience of residents and members, supports the team, protects the culture, and ensures the spirit of BIBA is felt in every single interaction.

EDUCATION

Recognised Diploma or Degree in Hospitality Management or a related field

• preferred Fluent verbal and written English

EXPERIENCE

Minimum of five to seven years of senior leadership experience in hotel operations, private club management, or luxury lifestyle hospitality Demonstrated experience across both hotel operations and membership or member relations functions

• preferred Pre-opening experience
• preferred

FUNCTIONAL KNOWLEDGE

Deep expertise across rooms operations and hotel management Proven membership sales, retention, and member relations capability Strong people development, coaching, and performance management capability Strong financial acumen and profit and loss management Strong systems knowledge across: PeopleVine

• Membership platform Opera / Mews
• Property management system Toast | Simphony and SevenRooms

MOBILITY

Ready to support BIBA task forces as required Available and responsive outside traditional office hours PACKAGE Base Salary

• commensurate with experience and market benchmarking BIBA Executive Bonus Programme