Designated General Manager

Designated General Manager

IHOP - 3.4

Saint Petersburg, FL Job Details Full-time 20 hours ago Benefits Paid training Paid time off Employee discount Flexible schedule Referral program Qualifications Food and beverage product quality management Food quality maintenance Financial operations Hospitality business promotion Recipe adherence Posters Staff supervision Team member evaluation Guest relations Hospitality industry recruitment Increasing staff retention rates Standard Operating Procedures (SOPs) implementation Coaching Regulatory compliance Operations coordination planning Employee retention Performance feedback (performance evaluation method) Mid-level Compensation administration High school diploma or GED Team development Team training Plating In-store marketing Retail brand promotion Marketing operations Managing food service teams Task assignment Standard operating procedures (SOPs) Staffing management Full Job Description The Designated General Manager directs the operation of all assigned units within a district by performing the duties outlined below. Essential Duties and Responsibilities Implement Team member training program for all restaurant hourly employees, to improve unit operations and the guest experience. Execute annual financial, local restaurant marketing, guest service. Manage the restaurant operation and focus on regular contact with guests, food quality and service standards. Comply with federal, state, and local regulations Recruit, train and retain employees as defined by the current SOP and operations plan for the assigned unit. Manage turnover for the location Conduct on-going coaching and administer the restaurant compensation plan. Deliver performance appraisals Enforce company policies Ensure food is in compliance with SOP in the areas of specifications, recipes, plating, and garnishes. Monitor ticket times to meet guest expectations Implement national and local marketing promotions, including the use of the correct Point of Purchase (POP), posters, and placements. Complete ongoing administrative duties Perform other duties as assigned. Supervisory Responsibilities Responsible for the overall direction, coordination, and evaluation of the business unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and retraining as well as addressing guest feedback. Education and/or experience High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience. EEO Employer Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there's one ingredient that's always constant — a smile. We've seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. -

Pay:

Bonus pay

Benefits:

Flexible schedule Paid time off Referral program Employee discount Paid training

Job Type:

fulltime

Education:

No education required Work location: On-site