Restaurant Floor Manager

Restaurant Floor Manager 70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix Atlanta, GA Job Details Full-time 20 hours ago Qualifications Kitchen health and safety standards Employee onboarding Hotel policy compliance Operations management Food service health code compliance Bar safety compliance (food service) Food service workstation cleanliness Operational management Coaching Restaurant reservation management Shift management Performance feedback (performance evaluation method) Mid-level Team development Supervising experience Team training Customer engagement Leading team collaboration initiatives Hotel and accommodations guest complaints handling Clean workspace maintenance Guest rapport building Managing food service teams POS systems 2 years Team motivation (leadership skill) Communication skills Staffing management Staff development Communication with kitchen staff Full Job Description Restaurant Floor Manager - Zephyr Hotel Phoenix Atlanta Lead the Energy. Elevate the Experience. At Hotel Phoenix, we believe every guest interaction creates an opportunity to deliver something extraordinary. As the Zephyr Restaurant Floor Manager , you will be the driving force behind our daily restaurant operations—leading a passionate team, creating memorable dining experiences, and ensuring every shift reflects the exceptional standards of our hotel. This is more than a management position—it's an opportunity to inspire, coach, and make a lasting impact in one of Atlanta's most exciting hospitality destinations. Position Overview The Restaurant Floor Manager for Zephyr is responsible for leading all front-of-house floor operations, ensuring a seamless, elevated dining experience that reflects the sophistication and energy of Hotel Phoenix. This role is highly visible and guest-facing, requiring strong leadership presence, attention to detail, and the ability to execute service at a luxury standard. Key Responsibilities Floor Leadership & Service Excellence Lead all floor operations during service, ensuring a smooth, polished, and well-paced dining experience Maintain a constant presence on the floor, directing service flow and anticipating operational needs in real time Execute pre-shift lineups, communicating service focus, reservations, VIP guests, and daily priorities Ensure all service standards, sequence of service, and presentation align with Zephyr's elevated dining experience Guest Experience Deliver personalized, anticipatory service that creates memorable guest interactions Proactively engage with guests to ensure satisfaction and build loyalty Resolve guest concerns with urgency, professionalism, and discretion Team Leadership & Accountability Supervise and support servers, bartenders, hosts, and support staff throughout service Provide in-the-moment coaching and feedback to elevate performance Reinforce accountability, professionalism, and alignment with Hotel Phoenix culture Partner with leadership on training, onboarding, and development of team members Operational Execution Ensure proper staffing levels and strategic floor positioning based on business demands Maintain the cleanliness, ambiance, and overall presentation of the restaurant at all times Collaborate closely with culinary leadership to ensure seamless front- and back-of-house communication Monitor service timing, table turns, and overall efficiency Compliance & Standards Ensure adherence to all health, safety, and sanitation standards Enforce alcohol service compliance and responsible service practices Uphold all Hotel Phoenix policies and procedures consistently Qualifications 2-3 years of restaurant management or supervisory experience in an upscale or luxury environment Strong floor presence with the ability to lead high-volume service with composure and confidence Exceptional guest service and communication skills Knowledge of POS systems and restaurant operations Flexible schedule, including evenings, weekends, and holidays Physical Requirements Ability to stand and walk for extended periods Ability to lift up to 25 lbs Comfortable working in a fast-paced, high-energy environment Why This Role Matters Zephyr is a key part of the Hotel Phoenix experience. The Restaurant Floor Manager ensures that every service is executed with precision, energy, and intention—creating an atmosphere where guests feel welcomed, valued, and inspired to return.