General Managers - DEN 9513

Get up to $18,000 a year in Bonuses!!

• Competitive Pay
• Bonus incentives
• Benefits
• Growth Opportunity
• Flexible Schedule
• Paid Time Off

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Position:

General Manager Brand:

Denny's Reports To:

District Manager Job Purpose The General Manager is responsible for overseeing all daily operations of the restaurant to ensure efficient, compliant, and profitable performance. This role manages and develops a team of employees, maintains high standards of guest service, ensures food safety and operational compliance, and achieves financial and operational targets. The General Manager is accountable for staffing, training, scheduling, brand standards, safety, and overall restaurant leadership in a full-service dining environment. Key Responsibilities Leadership Lead and manage the restaurant team by hiring, training, motivating, and developing employees to ensure strong operational performance. Conduct onboarding and orientation for new hires using company systems and training tools. Conduct performance reviews and provide coaching to support development and accountability. Enforce uniform and grooming standards and promote a professional, inclusive work environment. Demonstrate commitment to

WKS Values:

Integrity, Loyalty, Winning, Service, and Teamwork. Maintain a positive culture that supports retention, teamwork, and strong guest service. Operations Management Oversee all aspects of restaurant operations, including scheduling, food ordering, inventory management, equipment checks, and payroll processes. Ensure appropriate staffing levels based on sales trends and business needs. Manage opening and closing procedures, including security and cash protocols. Monitor compliance with daily walk-throughs, operational checklists, and food safety standards. Ensure adherence to Health Department and Denny's brand audit standards. Complete weekly inventory counts and reporting and perform ordering as required. Work stations during peak business periods, team breaks, and as needed to maintain service levels. Guest Service Ensure guests receive prompt, friendly, accurate, and high-quality service at all times. Achieve Denny's and WKS service metrics related to friendliness, accuracy, cleanliness, speed, and food quality. Address and resolve guest concerns professionally and promptly. Drive improvement in guest experience through coaching, training, and daily reinforcement. Communicate clearly with guests, vendors, and team members. Financial Management Manage the restaurant's financial performance, including budgeting, forecasting, and P&L analysis. Meet or exceed sales and profit goals while effectively controlling labor, food, and operating expenses. Analyze operating statements and identify trends and opportunities using company reporting tools. Ensure cash controls, safe operations, deposits, and reconciliation procedures are followed consistently. Compliance Ensure compliance with all federal, state, and local regulations. Enforce company timekeeping policies and promptly report any concerns to leadership. Maintain accurate records, complete required reports, and meet all safety, sanitation, and health standards. Promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the District Leader and Human Resources. Ensure the restaurant meets all WKS and Denny's brand compliance standards, including safety training, certifications, and documentation. Physical Requirements Standing and walking for extended periods (majority of the shift). Frequent reaching at shoulder level; occasional overhead reaching. Frequent bending, stooping, gripping, pinching, writing, and use of hands for equipment operation and product handling.

Lifting and carrying ranges:

0-10 lbs: Frequent 11-25 lbs: Occasional-Frequent 26-50 lbs: Occasional with assistance 51-75 lbs: Seldom; team-lift only Pushing/pulling 10-40 lbs of force occasionally (e.g., trash carts, supply carts). Use of monitors, POS systems, kitchen equipment, computers, and technology as permitted by applicable age requirements. Work Environment Exposure to heat, burn hazards, grills, fryers, ovens, cold storage areas, slippery surfaces, and cleaning chemicals. Work performed in indoor and outdoor conditions, including dining room, kitchen, parking lot, and delivery areas. Fast-paced, full-service environment with frequent interruptions and continuous guest interaction. Cognitive Demands (ADA/FEHA-Compliant) Ability to maintain attention and focus in a fast-paced and high-volume environment. Ability to multi-task and shift between priorities quickly and effectively. Ability to make timely decisions and solve operational or guest issues. Ability to lead, supervise, coach, and direct employees at all levels. Ability to manage guest interactions and service recovery professionally. Ability to adapt to changing business demands, staffing challenges, and equipment issues. Ability to maintain professional behavior and composure during normal workplace stress. Ability to maintain regular and predictable attendance. Experience Requirements Minimum of 2 years of supervisory or management experience in a restaurant setting; full-service experience preferred. Must be at least 18 years of age. High school diploma or equivalent required; bachelor's degree preferred. Strong communication, leadership, organization, and problem-solving skills. ServSafe certification required. Proficiency with cash handling, smart safe operation, and POS systems. Ability to work flexible hours, including early mornings, evenings, weekends, and holidays. Reliable transportation and willingness to work at nearby restaurant locations as business needs require. Ability to resolve guest concerns promptly and professionally using company service standards and processes. This document describes the job and its traditional physical, cognitive, and environmental demands. It does not describe the abilities of any individual employee.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Who is WKS Restaurant Group? We are a family owned restaurant group and our support center is located in Cypress, CA. We know that running a restaurant, developing a team, and getting involved in your communities isn't easy. We have support departments dedicated to help you with HR, operations, training, facilities, accounting, payroll, risk management, and marketing. In addition to Denny's, we operate El Pollo Loco, Wendy's, Krispy Kreme Doughnuts, and Blaze Pizza. We have 380 restaurants across 19 states. If you are looking for career growth and advancement opportunities, look no further. We believe in creating careers in the restaurant business, not just jobs. To learn more about us visit www.wksusa.com. WKS Restaurant Group is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. Applicants with experience in the following areas make a great fit: Restaurant, Restaurant Experience, Hospitality, Entry Level Management, Mid Level Management, Fast Food, Fast Casual, Fine Dining, Customer Service, Guest Service Representative, Guest Satisfaction, Supervisor, Manager, Management, Team Lead, Shift Lead, Lead, Restaurant Operator, Operations Lead, Restaurant Supervisor, Restaurant Management, Restaurant Manager, General Manager, Store Manager, Lead Manager, Operations Manager.

Job Types:

Full-time, Part-time Salary:

Up to $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Vision insurance Experience level: 2 years Restaurant type: Casual dining restaurant Fine dining restaurant

Shift:

Evening shift Night shift Weekly day range: Weekend availability

Experience:

Restaurant management: 2 years (Required)

Management:

1 year (Required) Shift availability: Overnight Shift (Preferred) Night Shift (Required) Day Shift (Preferred)

Work Location:

In person Edit job Open View public job page

Job Type:

Full-time Pay:

Up to $65,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Experience:

Restaurant management: 1 year (Required)

General Manager:

1 year (Required)

License/Certification:

Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Relocate:

Bloomington, IL:

Relocate before starting work (Required)

Work Location:

In person