Catering Manager

Date Posted 6/5/2026 Job Title Catering Manager Job Description Essential Responsibilities Event Operations & Execution  Work with Members in coordinating and planning their catered functions.  Provides tours, offers suggestions, plans menus and undertakes special event requests for the occasion being planned.  Works annually with the Executive Chef to revise catering menus, including pricing and menu offerings ensuring items are current and reflect general Member interests.  Coordinates and secures entertainment, decorations, audio-visual, floral and any other requirements integral to events being planned.  Reviews event contracts periodically updating pricing, policy and procedures as necessary.  Creates and distributes accurate and timely information via Banquet Event Orders (BEO) and floor plans to all Club departments.  Inspects finished arrangements; checking BEOs against actual room setup.  Executes events as assigned.  Receives both Member compliments, sharing them with staff, and handles Member complaints with positive resolution.  Assists in responsibility of the security of the clubhouse facilities relative to systems, opening and closing assignments, including acting as the manager on duty when necessary.  Assists in the preparation of the annual budget for the catering department; monitors actual performance to budget and takes corrective action as necessary to help assure that budget goals are met. Staff Leadership, Training & Development  Lead Assistant Catering Manager and Food & Beverage (F&B) staff by example, modeling North Shore Country Club Country Club service standards, professionalism, and work ethic  Support the training, coaching, and ongoing development of the Assistant Catering Manager and F&B staff in accordance with established SOPs  Reinforce service standards and operational procedures through hands-on leadership and real-time feedback  Assist with onboarding and cross-training to ensure staff are knowledgeable, prepared, and aligned with departmental expectations  Identify training needs and performance opportunities and communicate recommendations to the Assistant General Manager  Foster a positive, respectful, and collaborative work environment reflective of the North Shore Country Club brand and culture  Monitor staff attendance, including tardiness, no-shows, and schedule adherence, and report concerns accurately and timely to direct leadership  Apply attendance standards and performance expectations consistently among all staff, ensuring accountability without favoritism Member Relations & Service Excellence  Act as a visible, professional, and approachable point of contact for Member/Host during events  Respond to member and guest concerns within scope of authority and escalate appropriately  Reinforce a culture of hospitality, responsiveness, and personalized service  Communicate post-event feedback and improvement opportunities to leadership Administrative & Financial Support  Prepare, review, and execute events in accordance with BEOs  Maintain accurate and current member and event files  Assist with event billing and post-event reconciliation using Jonas software  Support financial accuracy by monitoring labor deployment and service execution details  Document operational notes and follow-up items to support continuous improvement  Maintain clear and accurate documentation related to staffing issues, attendance trends, and operational concerns as needed Food & Beverage Collaboration  Work closely with the Assistant General Manager, Food and Beverage Manager, and Executive Chef to coordinate service execution across Food & Beverage operations  Support creative and innovative food, beverage, and bar presentations while maintaining service consistency  Provide input on room layouts, service flow, and operational execution  Lead large-scale events and high-volume service periods across the Club  Provide operational oversight and assist with rule enforcement in other Club service areas as needed, including but not limited to the pool and snack shop Goals, Accountability & Continuous Improvement  Support and execute annual performance goals as assigned by the General Manager and Assistant General Manager  Lead implementation, adherence to, and refinement of Food & Beverage SOPs  Identify opportunities to improve efficiency, communication, and service delivery  Serve as an operational extension of leadership during peak periods, major Club events, and seasonal business demands  Perform other duties as assigned Candidate Qualifications Qualifications & Experience  A minimum of 3 years of catering or banquet management  Progressive experience in a Club, high end hotel, resort or restaurant is required  Strong written and verbal communication skills are critical in this position.  Proficient in computer software including Microsoft Word and Excel.  Ability to learn Club Management Software "(JONAS)  Solid time management, organization, and prioritization skills.  Must be able to perform multiple tasks simultaneously and be able to prioritize in a fast-paced environment.  Must have all licenses as required by local authorities for Food & Beverage management. Work Environment & Physical Requirements  Indoor and outdoor work environments  Exposure to sunlight, heat, cold, humidity, noise, and cleaning chemicals  Extended periods of standing and walking  Frequent bending, reaching, kneeling, and lifting  Ability to lift, push, and carry up to 50 lbs. as required for event setup and breakdown  Work schedule includes nights, weekends, holidays, and holiday weekends based on Club needs  Must have flexibility as this is a seasonal Club that will sometimes require long hours. Performance Expectations  Adheres to all North Shore Country Club Country Club policies, procedures, and employee handbook guidelines  Maintains a professional appearance and demeanor at all times  Demonstrates courtesy and respect toward Members, guests, and coworkers  Maintains professional boundaries while on duty  Communicates consistently with leadership to ensure alignment on goals and expectations  Serves as a role model and ambassador of the North Shore Country Club Country Club brand and service culture  Actively contributes to staff training, development, and team performance Educational Requirements Date Position Available 6/15/2026 Other Benefits NSCC offers a very attractive benefits package to include medical, dental, vision, life insurance and a 401(k) plan with matching contributions, paid time off, and ongoing support for professional development as well as annual performance bonus opportunities. This includes paid time off.

Please send resumes to:

June Long HR Manager 1340 Glenview Road Glenview, IL 60025 Apply Online jlong@north-shorecc.org