Assistant General Manager (AGM)

Assistant General Manager (AGM) Hampton Inn Joliet Joliet, IL Job Details Full-time $40,000 - $45,000 a year 10 hours ago Benefits 401(k) Paid time off Employee discount Qualifications Operations management Restaurant management Performance management Team development Business Administration Business Hotel experience Full Job Description Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. Previous Hotel Supervisor/Manager experience preferred. Marriott - branded experience preferred with knowledge of Fosse and other Marriott systems.

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property Verifies that all brand standards are being maintained in each area of the property. Verifies that all team members meet or exceed all brand requirements. Manages the operation of the all property departments. Promotes both Guarantee of Fair Treatment and Open Door policies. Verifies that a viable key control program is in place. Maintains current licenses and permits as prescribed by local, state and federal agencies. Provides a safe working environment in compliance with

OSHA/MSDS.

Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Complies with all corporate accounting procedures. Performs required annual Quality audit with GM and RD. Supporting the Management and Development of Departmental Teams Stays readily available/approachable for all employees. Extends professionalism and courtesy to employees at all times. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. Sets clear performance expectations with the General Manager. Assists team supervisors with constructive coaching and counseling. Solicits feedback for continuous improvement. Managing the Guest Experience Extends professionalism and courtesy to guests at all times. Motivates and encourages staff to solve guest and employee related concerns. Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities Verifies that orientations for new team members are thorough and completed in a timely fashion. Takes proactive approaches when dealing with employee concerns. Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) Employee discount Paid time off Application Question(s): A guest orders the same entrée each time she comes in and has a different complaint about it every time. As the assistant restaurant manager, what would you do? A. Suggest she try one of the other popular entrées instead B. Ask your manager to speak to the guest C. Politely ask her why she keeps ordering this entrée if she doesn't like it D. Offer her a refund every time she complains A hotel guest complains that their room is not as clean as they expected. The trash bins haven't been emptied and surfaces are dusty. They are visibly upset and mention they chose your hotel for its high cleanliness standards. What would you do? A. Apologize, arrange for the room to be cleaned, and offer a complimentary service B. Explain that the hotel is unable to clean the room until the next scheduled service, but offer a discount on their next stay C. Ask if they could use the room's cleaning supplies to dust, as housekeeping has already left for the day D. Apologize and ask for their understanding that housekeeping may not be able to clean the room immediately E. Acknowledge their complaint but explain that unfortunately, such issues are common in the hotel industry

Experience:

Restaurant management: 1 year (Preferred) Hotel experience: 1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person