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Job Description
General Manager -
Jersey Mike's Subs Location:
Lake Bluff, IL Job Type:
Full-Time | Salaried +
Bonus Reports To:
Franchise Owner - Jacobs Franchise Partners About Us Since 1956, Jersey Mike's Subs has been serving authentic, craveable sandwiches made with the freshest ingredients and served Mike's Way®—with lettuce, onions, tomatoes, oregano, salt, and "The Juice" (oil and vinegar). Founded in Point Pleasant, New Jersey, our culture is rooted in community, gratitude, and giving back. We believe in personal growth, professional development, and creating a fun, spirited, and supportive workplace. Position Summary The General Manager leads all aspects of daily restaurant operations to deliver an outstanding guest experience, a thriving team culture, and strong financial results. This role requires a hands-on leader who can inspire, coach, and develop team members while ensuring operational excellence, food safety, and brand integrity. Key Responsibilities Operational Leadership Oversee all in-store operations, including staffing, scheduling, training, inventory management, equipment maintenance, and cash handling. Ensure compliance with Jersey Mike's operational standards, food safety regulations, and cleanliness requirements. Implement systems and procedures with integrity, attention to detail, and a commitment to continuous improvement. Team Development Recruit, interview, hire, and train high-performing team members. Provide ongoing feedback, coaching, and formal performance reviews. Build a culture of accountability, teamwork, and positivity. Guest Experience Foster a welcoming, energetic, and service-focused environment. Resolve guest concerns quickly and professionally. Lead by example in delivering friendly, engaging, and personalized service. Financial Performance Manage food, labor, and operating costs to achieve profitability goals. Monitor daily sales, track key performance metrics, and implement strategies to drive revenue and control expenses. Accurately complete and submit all financial and administrative reports. Community Engagement Represent Jersey Mike's in local marketing efforts and community events. Build strong connections with guests, local organizations, and the surrounding neighborhood. Qualifications Minimum 2 years of restaurant or QSR management experience. Proven ability to lead, motivate, and develop a high-performing team. Strong organizational skills with the ability to manage multiple priorities. Excellent communication and interpersonal skills, including conflict resolution and emotional intelligence. Proficiency with POS systems, scheduling tools, and basic computer applications. Must be 18 years or older, possess a valid driver's license, and have reliable transportation. Serve Safe Certification (or willingness to obtain). Key Competencies High energy and enthusiasm for the Jersey Mike's brand and culture. Commitment to excellence in product quality, cleanliness, and guest service. Ability to thrive in a fast-paced, high-volume environment. Self-motivation, initiative, and problem-solving skills. Benefits Competitive base salary + monthly performance bonus. Health, dental, and vision insurance.
Paid time off:
vacation, sick days, and holidays. Employee meal discounts. Career advancement opportunities within our growing company. If you're ready to lead a high-energy team, deliver legendary guest experiences, and make a difference in your community, apply today and be A Sub Above! This website is not operated by Jersey Mike's Franchise Systems. Jersey Mike's restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.
Job Type:
Full-time Pay:
$60,000.00 - $70,000.00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance People with a criminal record are encouraged to apply Application Question(s): Tell me about the leadership experience that you are most proud of.
