On-site Assistant General Manager

Summary:

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Burn by Rocky Patel - Indianapolis. The Assistant General Manager will play a vital role in overseeing the daily operations of our upscale cigar lounge and bar, ensuring exceptional customer service, and maintaining a sophisticated and welcoming atmosphere. This position requires a strong understanding of the hospitality industry, excellent leadership skills, and a passion for providing a premium experience to our clientele.

Responsibilities:

Operational Management:

Assist the General Manager in overseeing all aspects of the lounge and bar operations, including opening and closing procedures, staff management, and inventory control. Ensure smooth and efficient service by coordinating with bartenders, servers, and other staff members. Maintain a clean, organized, and well-maintained environment throughout the lounge and bar. Monitor and manage inventory levels of cigars, beverages, and other supplies, placing orders as needed. Handle cash and process transactions accurately.

Customer Service:

Provide exceptional customer service by greeting guests, addressing their needs, and ensuring their satisfaction. Handle customer complaints and resolve issues in a professional and timely manner. Build rapport with regular customers and foster a welcoming and inclusive environment. Maintain knowledge of different cigar types, brands, and accessories to assist customers with their selections.

Staff Management:

Assist in training, supervising, and motivating staff members. Create staff schedules and ensure adequate coverage during peak hours. Conduct performance evaluations and provide feedback to staff. Foster a positive and collaborative work environment.

Sales and Marketing:

Assist in developing and implementing strategies to increase sales and attract new customers. Promote special events, promotions, and membership programs. Maintain knowledge of industry trends and competitor activities.

Compliance:

Ensure compliance with all relevant laws and regulations, including alcohol service, tobacco sales, and health and safety standards. Maintain proper records and documentation.

Qualifications:

Minimum of 2 years of experience in a management role within the hospitality industry, preferably in a bar, lounge, or restaurant setting. Strong knowledge of cigars, spirits, and bar operations. Excellent customer service and communication skills. Proven leadership and staff management abilities. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in POS systems and basic computer applications. Must be of legal age to serve alcohol.

Preferred Qualifications:

Previous experience in a cigar lounge or similar establishment. Knowledge of different cigar brands, vitolas, and origins. Certification in alcohol service or hospitality management.

Benefits:

Competitive salary Opportunities for advancement Employee discounts

Note:

This job description is intended to provide a general overview of the position. Duties and responsibilities 1 may be subject to change based on 2 business needs

Work Location:

In person