Service Manager (IN, Jeffersonville)

Service Manager (IN, Jeffersonville) Five Star Breaktime Solutions - 2.7 Jeffersonville, IN Job Details Full-time $70,000 - $75,000 a year 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Customer communication Outdoor work experience Company vehicle operation High school diploma or GED Driver's License Electrical systems Troubleshooting electrical systems Electrical diagnostics Electrical maintenance Mechanical troubleshooting Full Job Description About the Role Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Service Manager to lead our Service Technician team by overseeing equipment maintenance, managing daily service operations, and ensuring exceptional customer satisfaction. This role is ideal for a mechanically inclined leader who enjoys developing people, improving processes, and delivering operational excellence in a fast-paced environment. What Five Star Has To Offer Paid vacation after 6 months. Seven paid holidays after 90 days. Competitive starting pay. Quarterly bonus opportunities. 401(k) retirement savings plan with company match. Comprehensive medical, dental, and vision insurance plans (individual and family coverage). Voluntary FSA, life insurance, and short/long-term disability options. Opportunity to support our 501(c)(3) charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need. Opportunities for growth and career advancement. Key Responsibilities Lead, coach, and develop a team of Service Technicians. Schedule daily service routes and assign workloads to maximize efficiency. Conduct ride-alongs, performance evaluations, and ongoing technician training. Oversee preventative maintenance, equipment repairs, and troubleshooting for vending and breaktime equipment. Monitor service response times, work quality, and technician productivity. Assist technicians with complex equipment repairs and technical support. Maintain appropriate inventory levels of service parts, tools, and equipment. Build and maintain strong relationships with customers while resolving escalated service concerns. Ensure compliance with company policies, safety standards, and DOT regulations. Monitor service performance and identify opportunities to improve efficiency and reduce costs. Ensure company vehicles, tools, and work areas remain clean, organized, and safe. Perform additional duties as assigned. Required Qualifications High school diploma or GED required. Two or more years of experience in equipment service, maintenance, or a related field. Previous leadership or supervisory experience preferred. Strong mechanical and electrical troubleshooting skills. Valid driver's license with the ability to obtain and maintain a DOT Medical Card. Must be at least 21 years old to meet DOT requirements. Ability to lift 50 pounds regularly and up to 100 pounds occasionally. Ability to work in warehouses, customer locations, and outdoor environments. Strong leadership, communication, organizational, and problem-solving skills. Must be able to consent to a pre-employment background check. Must be able to consent to a drug screen. Preferred Qualifications Technical or trade school education. Experience servicing vending, coffee, beverage, or foodservice equipment. Experience with refrigeration systems. Experience managing service operations or field service teams. Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.