Abbey Café Manager

Abbey Café Manager Position Overview The Abbey Café Manager is responsible for the day-to-day leadership and successful operation of the Abbey Café, serving both the public and Slingshot. This role blends hands-on operational leadership with team development, hospitality excellence, and business stewardship. The ideal candidate is an organized, people-focused leader who values collaboration, consistency, and creating a welcoming café culture while balancing a profit driven mindset. Key Responsibilities 1. Café Operations & Execution Oversee all daily café operations, including food and beverage preparation, opening/closing procedures, cleanliness, and overall flow. Ensure operational standards are followed consistently to deliver a high-quality guest experience. Maintain compliance with all health, safety, food handling, and licensing regulations. Manage and report on inventory levels, ordering, and vendor coordination to ensure the cafe is stocked appropriately. Sustain quarterly maintenance to coffee equipment and water filtration Ensure the cafe is appropriately staffed to meet business needs during operating hours including spending 80% of time (4 out of 5 shifts) on the bar as a barista. 2. Team Leadership & Development Hire, train, schedule, and support café staff to ensure proper coverage and performance. Foster a positive, respectful, and team-oriented work environment. Provide clear expectations, ongoing coaching, and performance feedback for employees. 3. Guest Experience & Hospitality Set the tone for exceptional customer service and hospitality. Ensure guests feel welcomed, valued, and cared for in every interaction. Address guest feedback, questions, and concerns promptly and professionally. Work with the team to continuously improve the café experience. Plan, execute and staff special events as needed 4. Financial & Business Management Manage the café budget with a focus on sustainability and responsible cost control. Track daily sales, cash handling, and reporting accurately. Monitor labor to support profitability. Scheduling based on sales Labor spend in line with pay period budget Partner with leadership to review performance trends and opportunities for improvement. 5. Menu & Quality Oversight Support menu execution and consistency across all food and beverage offerings. Maintain quality standards for preparation, presentation, and taste. Assist with menu updates or seasonal offerings as directed. Manually review menu pricing and cost to ensure margins are staying within a healthy range. All other duties as assigned Qualifications & Skills Prior management experience in a café, coffee shop, or food and beverage environment. Strong leadership skills with a people-first approach. Ability to clearly communicate and reinforce standards Willingness to hold staff and self accountable to standards Ability to manage multiple priorities in a fast-paced setting. Excellent customer service instincts and communication skills. Knowledge of food safety, health codes, and operational best practices. Basic financial literacy, including budgeting, labor management, and inventory tracking. Dependable, organized, and proactive problem solver. Distribution of Work Time 80% (32 hours of the work week) will be spent as a barista on bar Serving drinks and pastries to customers Cleaning and refreshing the space Operating opening or closing procedures as the shift requires 20% (8 hours) will be spent in administration Scheduling Ordering of products Inventory Assessing sales week to week in Shopify Meetings with employees Event planning or misc.