Hard Truth Restaurant, Nashville IN: Service Manager

Service Manager Job Description Hard Truth Restaurant Position Overview The Service Manager at Hard Truth Restaurant is a key front-of-house leader responsible for delivering an elevated, consistent guest experience while developing a strong, accountable service team. This role balances hospitality execution, people leadership, and operational discipline in a high-volume, craft-driven restaurant environment. The Service Manager sets the tone on the floor, leads by example, and ensures Hard Truth s service standards are executed every shift-without exception. Guest Experience & Hospitality Execution

• Lead the floor during service, ensuring exceptional hospitality from greeting to farewell
• Engage with guests to build relationships, resolve issues, and drive repeat visits
• Ensure consistent execution of service standards and steps of service
• Handle guest recovery in real time with professionalism and empathy
• Monitor service flow, pacing, and table touches Team Leadership & Development
• Coach, train, and develop FOH team members
• Lead effective pre-shift meetings
• Support hiring, onboarding, and performance evaluations
• Address performance issues with coaching and follow-up
• Identify and develop future leaders Operational Excellence
• Execute opening, shift, and closing responsibilities
• Maintain cleanliness, organization, and presentation standards
• Manage reservations, seating, and table turns
• Partner with Bar and Kitchen leadership
• Ensure compliance with health, safety, and alcohol regulations Financial & Administrative Responsibility
• Manage FOH labor to meet budget targets
• Review sales trends and guest feedback
• Assist with scheduling, tip distribution, and cash handling
• Support inventory controls for FOH supplies Culture & Brand Stewardship
• Model Hard Truth values and culture
• Enforce uniform and appearance standards
• Foster a respectful, high-performance environment
• Serve as a brand ambassador Qualifications
• 3+ years of hospitality management experience
• Strong leadership and communication skills
• Ability to multitask in a fast-paced environment
• POS and scheduling system experience
• Availability for nights, weekends, and holidays Physical Requirements
• Ability to stand for extended periods
• Lift up to 30 lbs
• Comfortable in a high-volume environment Reports To General Manager / District Manager