Big Woods Noblesville: General Manager

Big Woods Restaurants, a local brand with a passion for hospitality, has its roots in Indiana. We firmly believe that every guest who walks through our doors deserves more than just a meal; they deserve an unforgettable experience. At Big Woods Restaurants, we take immense pride in our warm and welcoming hospitality. Our commitment goes beyond providing excellent service; it extends to our dedication to showcasing the best of Indiana. We proudly offer a carefully curated selection of local brews, handcrafted cocktails, and heartwarming Midwestern comfort food. As part of our extended family, we work hand-in-hand with our sister companies, including Hard Truth Restaurant, Hard Truth Distilling Co., and Quaff ON! Brewing Co. Together, were more than just a group of businesses; were sharing our love for craft and community with every guest we serve. Big Woods in Noblesville is looking to hire General Manager!

The General Manager is a senior leadership role responsible for overseeing the daily operations, financial performance, and overall success of the restaurant. This role requires a strong combination of management, leadership, and customer service skills to ensure a seamless dining experience for guests and a motivating work environment for the staff.

General Manager Key Responsibilities:

Operational Leadership:

Direct and manage all aspects of restaurant operations, including front-of-house and back-of-house activities.

Ensure compliance with health and safety regulations, food quality standards, and sanitation practices.

Develop and implement standard operating procedures to enhance operational efficiency.

Financial Management:

Create and manage annual budgets, ensuring revenue and cost targets are met.

Monitor and analyze financial statements, identify trends, and implement strategies to maximize profitability.

Control expenses, manage inventory, and minimize wastage to achieve financial goals.

Staff Management:

Recruit, train, and supervise restaurant staff, including servers, chefs, kitchen staff, and support personnel.

Foster a positive and inclusive work environment, promoting teamwork, collaboration, and professional growth.

Conduct performance evaluations, provide feedback, and address disciplinary issues when necessary.

Customer Service Excellence:

Ensure exceptional customer service by setting and maintaining high service standards.

Address customer feedback and complaints in a timely and effective manner, striving to enhance the guest experience.

Menu Development and Quality Control:

Collaborate with the culinary team to create and update menu offerings that align with customer preferences and market trends.

Ensure consistency and quality of food and beverages through regular taste tests and quality checks.

Marketing and Promotion:

Develop and execute marketing strategies to attract and retain customers.

Plan and coordinate special events, promotions, and initiatives to increase restaurant visibility and revenue.

Vendor and Supplier Management:

Build and maintain relationships with suppliers, negotiating contracts and ensuring timely deliveries of high-quality ingredients and supplies.

Inventory and Supply Chain:

Monitor inventory levels, track usage, and manage stock to prevent shortages and wastage.

Optimize supply chain processes to maintain efficient operations.

Compliance and Regulations:

Stay up-to-date with local, state, and federal regulations related to food safety, alcohol service, and labor laws.

Ensure the restaurant's adherence to all relevant legal requirements.

General Manager Qualifications and Skills:

Proven experience as a General Manager or in a similar senior leadership role.

Strong leadership, communication, and interpersonal skills.

Excellent problem-solving and decision-making abilities.

Proficiency in financial management and budgeting.

In-depth knowledge of restaurant operations, including kitchen management, customer service, and marketing.

Familiarity with restaurant software and point-of-sale (POS) systems.

Ability to work in a fast-paced environment and manage high-pressure situations.

Degree in Hospitality Management, Business Administration, or a related field (preferred but not mandatory).

General Manager Benefits and Perks:

Medical, vision and dental insuranceCritical illness, life and disability insurance401K at one year of employmentDiscounts on meals and merchandiseCell phone stipendPTO