Front of House Manager

Job Overview The Front of House Manager at The Crusty Pig keeps the dining room running smoothly, the team motivated, and the guests happy. You're the face of the floor—leading service, solving problems, supporting staff, and making sure every guest leaves full, smiling, and ready to come back. If you love people, thrive in a fast-paced restaurant, and know how to balance fun with leadership, this role is for you. Duties Make sure every guest feels welcomed, valued, and well taken care of Step in to handle guest concerns, feedback, or special requests with care and confidence Set the tone for warm, upbeat, genuine hospitality Keep an eye on the flow of service so things stay smooth and stress-free Hire, train, coach, and support servers, hosts, bartenders, and support staff Build schedules that keep the floor covered without burning people out Run pre-shift huddles to hype the team up and share specials, goals, and updates Motivate the crew, give feedback, and help team members grow Create a positive, respectful, and fun workplace culture Manage daily service and keep everything running on time Work closely with the kitchen to keep orders accurate and food flowing Handle seating, wait times, and reservations so guests stay happy Make sure cash handling, POS use, and end-of-shift paperwork stay accurate Keep service standards high and spirits even higher Make sure the dining room, bar, restrooms, and entryway stay clean and inviting Hold the team accountable to cleanliness, safety, and health standards Handle guest or safety issues quickly and professionally Support promotions, special nights, rentals, and events Help bring The Crusty Pig energy to community partnerships and local happenings Encourage the team to upsell specials, fan favorites, and high-margin items Share ideas to improve service, sales, and guest experience Lead FOH service for private events and rentals Work with the chef, owners, and partners to plan event details Make sure events run smoothly—from setup to last call to cleanup Be the go-to FOH person during event service Experience Someone with restaurant or hospitality management experience A natural leader who people respect and trust Calm under pressure and great at multitasking Friendly, guest-focused, and solutions-oriented Organized, reliable, and ready to jump in when needed Comfortable working nights, weekends, and busy shifts

Pay:

$35,000.00 - $40,000.00 per year

Benefits:

Employee discount Paid time off Paid training

Work Location:

In person