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General Manager - Daves Hot Chicken
Job
Dave's Hot Chicken
Worcester, MA (In Person)
$75,000 Salary, Full-Time
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Job Description
General Manager — Full-Time About the Role We are looking for a high-performing General Manager to lead one of our fast-growing, high-energy restaurant locations. Our GMs are true operators — accountable for performance, culture, and guest experience. You will be responsible for building a winning team, driving results, and elevating operational standards every day. What You'll Do Lead and coach your management team and staff with clarity, consistency, and positivity Own store performance metrics (Sales, COGS, Labor, Guest Satisfaction, Training & Retention) Deliver an exceptional guest experience during all dayparts and service waves Recruit, train, and develop high-quality team members Maintain a clean, safe, compliant, and brand-aligned restaurant Execute scheduling, inventory, staffing plans, and weekly labor targets Manage food safety, sanitation, and product quality standards Communicate effectively with regional leadership and support teams Solve problems quickly and drive continuous improvement Foster a strong, fun, and accountable team culture What Success Looks Like Happy and well-trained staff with low turnover Guests who feel valued — and return often Sales growth driven by consistency and hospitality Operational excellence with tight controls and low waste Positive contributions to company culture and brand reputation We're Looking For 2+ years of GM or similar leadership experience (QSR or fast-casual preferred) Strong communicator and motivator; leads from the front Analytical mindset — understands numbers & operational levers Ability to coach, delegate, and elevate people Organized and detail-oriented, thrives with systems and processes Calm under pressure and solution-driven High integrity, high ownership, zero ego Compensation & Benefits Competitive base salary (DOE) Performance bonuses tied to KPIs (Sales, COGS, Labor, Training) Growth & advancement opportunities within a fast-scaling company Paid time off & staff perks Leadership development & ongoing training Who We Are We're a fast-growing, entrepreneurial restaurant group that believes in building leaders, rewarding performance, and creating memorable guest experiences. We operate with a high standard of excellence, a strong team culture, and a genuine focus on developing our people.