General Manager

Job Overview - General Manager (for a VA location) At Pupatella , we're more than just a restaurant, we're a team driven by passion, authenticity, and heart. Rooted in the traditions of Neapolitan pizza, we take pride in delivering an exceptional guest experience while fostering a supportive, team-oriented environment where people can grow. Working with us means being part of a culture that values collaboration, accountability, and genuine care. We believe great restaurants are built by great teams, and we invest deeply in developing our people. As a General Manager , you are the heartbeat of your restaurant. You set the tone, build the team, and bring the Pupatella experience to life.

What You'll Do:

Lead People (your #1 priority) Build, coach, and inspire a high-performing team of Managers and Associates Train and mentor new Managers, guiding them through their first year with consistent, thoughtful feedback Create a culture where people feel supported, challenged, and excited to come to work Hire great humans who align with our values and bring positive energy to the team Develop your team for what's next—because growth matters here Lead team meetings, set clear expectations, and keep communication strong and transparent Own the Guest Experience Deliver a standout Pupatella experience—every guest, every time Hold the line on quality: food, service, speed, and cleanliness Handle guest feedback with care and urgency (and turn problems into loyalty) Create a restaurant that feels welcoming, clean, and full of life Drive the Business Build smart schedules that support both your team and the business Lead local marketing efforts—get involved in your community, create buzz, and drive traffic Increase sales through strong execution, energy, and consistency Set goals, track progress, and celebrate wins with your team Run a Tight Operation Own your numbers: labor, cost of goods, inventory, and sales performance Ensure systems are in place for inventory, ordering, and cash handling Execute training programs and keep materials fresh and relevant Uphold all policies, safety standards, and best practices Lead the rollout of new products and processes with confidence What It's Like to Work Here At Pupatella, you'll find: A team-oriented culture where everyone has each other's back A company that leads with heart, hustle, and hospitality A place where growth is real —we invest in our people Leaders who are present, hands-on, and all in Who You Are A natural leader who brings energy, accountability, and empathy Passionate about hospitality and creating great experiences Organized, driven, and comfortable owning a business Someone who loves building teams and watching people succeed If you're looking for a place where you can lead, grow, and be part of something with real heart, we'd love to meet you.