Restaurant Manager

Restaurant Manager 3.6 3.6 out of 5 stars 10209 Wincopin Circle, Columbia, MD 21044 Full-time Merriweather Lakehouse 32 reviews Full-time Position Overview The Restaurant Manager is responsible for overseeing all front-of-house operations, ensuring exceptional guest experiences, and leading a high-performing service team. This role requires a hands-on leader who thrives in a fast-paced environment, is passionate about hospitality, and is committed to maintaining the highest standards of service, presentation, and operational efficiency. Responsibilities Guest ExperienceService Ensure exceptional guest satisfaction through personalized and attentive service Maintain luxury hospitality standards consistent with an upscale dining environment and Marriott expectations Handle guest concerns professionally and resolve service recovery situations promptly Build relationships with repeat guests, VIPs, and hotel clientele Monitor dining room ambiance, cleanliness, presentation, and overall guest flow Restaurant Operations Oversee all front-of-house operations including dining room, bar, lounge, private dining, and in-room dining coordination when applicable Manage opening, closing, and shift procedures Maintain operational standards, sanitation, and compliance with local health regulations and Marriott policies Ensure proper staffing levels based on business demands, events, and occupancy Collaborate with culinary and banquet teams to ensure seamless execution of service Private EventsRestaurant Sales Book, coordinate, and execute LAK's private dining events, cocktail hours, and gatherings Serve as the primary point of contact for restaurant event inquiries and guest communication Conduct site tours and assist guests with menu planning, beverage selections, and event logistics Prepare event details, timelines, and communicate with the Restaurant Kitchen to execute Be present during events to oversee service standards, guest satisfaction, and operational flow Assist in driving restaurant revenue through private dining sales and promotional programming LeadershipTeam Development Recruit, train, coach, and develop restaurant staff including servers, bartenders, hosts, and supervisors Conduct daily pre-shift meetings focused on service standards, menu knowledge, upselling, and guest engagement Foster a culture of teamwork, accountability, professionalism, and hospitality excellence Monitor employee performance and complete evaluations, counseling, and recognition initiatives Lead by example on the floor during peak service periods FinancialAdministrative Responsibilities Manage labor costs, scheduling, payroll, and departmental budgets Drive revenue through strategic upselling, beverage programs, and guest engagement initiatives Monitor inventory levels and assist with ordering and cost control. Analyze financial reports including sales, labor percentages, and P&L performance Support forecasting and operational planning with hotel leadership Qualifications Minimum 3-5 years of restaurant management experience in an upscale, luxury, or lifestyle hospitality environment Experience coordinating private dining or special events preferred Prior hotel foodbeverage experience preferred Experience with Marriott International systems and standards preferred Strong leadership, communication, sales, and organizational skills Knowledge of wine, spirits, and fine dining service standards Ability to manage high-volume operations while maintaining elevated guest experiences Proficient in POS systems, Microsoft Office, scheduling, and inventory management software Flexible schedule including nights, weekends, holidays, and event coverage Physical Requirements Ability to stand and walk for extended period Ability to lift up to 25 pounds occasionally Ability to work in a fast-paced hospitality environment Preferred Characteristics Passion for luxury hospitality and guest engagement Strong floor presence and hands-on leadership style Ability to build client relationships and execute memorable events Professional appearance and demeanor Ability to remain calm under pressure and lead during high-volume service Strong attention to detail and commitment to excellence