Job Description
Job Summary We are seeking a dynamic and energetic Operations Manager to lead our second shift operations at our distribution center in Northeast, MD. This vital role offers an exciting opportunity to oversee and optimize warehouse and logistics functions, ensuring seamless supply chain management, efficient process improvements, and exceptional team leadership. The ideal candidate will be a proactive leader with a passion for continuous improvement, operational excellence, and fostering a safety-first environment. If you thrive in fast-paced settings and are committed to driving results, this is your chance to make a significant impact! This role is a 2nd shift position working Monday-Friday and working 4/5 p.m. to finish.
Job Summary:
At our company, our employees are the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for us, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes. Essential Duties & Responsibilities:
Accountable to client SLA agreements and site-specific quality and fulfillment targets. Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner. Actively contribute to the development of direct reports. Full work week responsibility of client or clients (including 2nd shift & Mon-Friday). Lead Individual Performance Management program for area. Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality. Interact with clients on operational topics. Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management. Promote and develop a culture of continuous improvement within the value stream. Deliver productivity and improvements in line with KPIs. Ownership of lean process improvement and CI initiatives. Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost. Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained. Promote a culture of high accountability, engagement, and associate empowerment. Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs. Budget management for value stream. Perform all other duties assigned by supervisor or manager. Qualifications:
Bachelor's degree strongly preferred / HS Degree or GED required. Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred. Minimum of 2 years of progressive Operations experience in a manager role. Experience leading up to 100 associates. Experience in creating productivity improvement through continuous improvement efforts. Execution focused. Performance oriented. Ability to be flexible. Strong communication skills. Good motivational skills. Awareness of internal customer requirements. Ability to collaborate and drive performance. Analyze data to identify defects and root cause analysis. Identify process opportunities to create growth. Performance oriented. Ability to be flexible. Strong verbal and written communication skills. Ability to establish and or enhance quality control procedures. Must demonstrate capacity to learn ALL operational functions. Ability to coach, mentor, and motivate direct reports. Ability to influence and collaborate with peers and upper management. Must be proficient with Microsoft Office with a strong emphasis in Excel. Must have intermediate math skills. APPLY TODAY
for IMMEDIATE CONSIDERATION!
Pay:
$90,000.00 - $120,000.00 per year Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): In the event of an offer, when can you start employment? What is your email and phone number for next steps? Why are you looking to make a change from your current position? How many years in large distribution leadership do you have? What is your leadership style? How many staff have you managed directly/indirectly? How many years of developing teams do you have and what does this process look like? How many years of developing SOP's, KPI's/Metrics, etc? How many years of managing staff/labor planning including peak seasons? HOw many years of managing budgets, value streams, and other financial aspects? Please elaborate. How many years of managing client relationships, SLA's and fulfillment targets? Are you comfortable working second shift, starting at 4/5 p.m. Monday thru Friday? What is your commute time to Northeast, MD? Is this acceptable to you? What else would you like us to consider when reviewing your application? Work Location:
In person
