Assistant General Manager

POSITION SUMMARY

Under the direction of the General Manager, the Assistant General Manager performs extensive planning, organizing, directing, implementing, monitoring, evaluating and administrative tasks in the operation of Bay Mills Indian Community's enterprise operations. The Assistant General Manager is a key member of the management team that works closely with the General Manager to create and implement strategic plans to improve the overall facility operations, with particular focus on ensuring exceptional performance across Bay Mills Resort & Casino's hospitality divisions, including but not limited to, hotel operations, spa services, food and beverage outlets, banquets, and guest experiences The Assistant General Manager provides leadership and oversight that supports high-quality service delivery, operational efficiency, and revenue growth in all hospitality-related areas. This includes guiding department managers in the hotel, spa, restaurants, bars, and event services; monitoring service standards; optimizing guest satisfaction; and ensuring that all hospitality functions align with the enterprise's strategic goals and the cultural values of the Bay Mills Indian Community. The role is instrumental in enhancing the Resort & Casino's reputation as a premier destination by driving excellence in guest service, operational execution, and team performance.

ESSENTIAL FUNCTIONS

1. Works with the General Manager to establish property goals and objectives, including identifying annual initiatives, capital spending priorities, adjustments to marketing pursuits, training and policy review and the evaluation and consideration of industry trends. 2. Works closely with department leadership to evaluate performance using KPI, modify approaches, identify options, opportunities or resources in the completion of specified goals and objectives. 3. Becomes knowledgeable and proficient with those property policies and procedures, regulatory provisions and restrictions, including other State and Tribal requirements that guide gaming at the Bay Mills Indian Community. 4. Meets regularly with the Bay Mills Gaming Commission to communicate and respond to compliance matters, provide updates and answer questions about gaming challenges or initiatives or provide explanation or clarification of property performance. 5. Monitors guest satisfaction scores, online reviews, guest surveys, and service feedback; develops action plans with hotel, spa, and F&B managers to address service gaps and improve the overall guest experience. 6. Oversee hotel revenue management strategies, including room pricing, occupancy forecasting, inventory control, and yield management practices to maximize revenue and profitability. 7. Collaborate with the events or sales team to strengthen group sales efforts, coordinate special events, support banquets, and ensure operational readiness across departments. 8. Work with the Marketing Department or other relevant Departments to support the creation of seasonal promotions for hospitality functions of Bay Mills Resort & Casino. 9. Work with Human Resources to oversee training programs focused on hospitality service excellence. 10. Ensures that all financial and operational internal controls are in place, functioning, and compliant with both Tribal and regulatory standards; collaborates with department managers to address gaps or risks. 11. Monitors operational costs across all departments including, but not limited to labor, supplies, food cost, beverage cost, utilities, and inventory and works with department heads to implement cost-saving strategies without affecting guest service. 12. Routinely compiles data, industry, and performance reports and forecasts models for Bay Mills Resort & Casino. 13. Serves as the acting General Manager during his or her absence or extended leave. 14. Evaluates, develops and communicates those written policies and procedures that direct, assist or guide the conduct and work of staff toward the accomplishment of established goals and objectives, as needed. 15. Fosters cooperation between departments and employees by supporting an environment of positive communication, face-to-face exchange, personal accountability, recognition and volunteerism. 16. Maintains an 'open door" policy with employees to promote active communication and identify facility problems. 17. Maintains up-to-date knowledge of the operation through the development and daily production of reports that provides the data and analysis to effectively represent the accurate outcomes of the business. 18. Must be able to provide an accurate and thorough assessment of operational performance to the Executive Council (Bay Mills Gaming Authority) on a routine basis, including those reports and analysis that demonstrate strategic options and/or a logical course of action for a multitude of challenges. 19. Analyzes financial statements, daily flash reports, occupancy reports and marketing reports and data on an ongoing basis and makes suggestions or recommendations to the management team to improve, strengthen, restrict or alter outcomes to the benefit of the operation. 20. Responsible for ensuring that guest service standards are met and that all customer complaints are properly addressed. 21. Evaluates continuing education courses and participates in those that further relevant knowledge. 22. Ensures that enterprise assets are protected and utilized appropriately. 23. Monitors employee morale and job satisfaction and makes recommendations to improve it. 24. Ensures the consistent application of company policies and that all employees are treated fairly. 25. Approves the purchase of equipment, supplies, and materials necessary for an effective operation of the Casino. 26. In conjunction with the General Manager, assumes responsibility for the directing, training, performance, and discharging of all Enterprise employees. 27. Assist in the development of an annual operating and capital budget for the Enterprises. 28. Maintains strong knowledge of the Personnel Policies and Procedures of the organization. 29. Must attend all mandatory training designated by the Human Resources Department and/or Department Directing including TIPS and Title 31. 30. Performs and ensures compliance with the Bay Mills Gaming Commission Rules and Regulations. 31. Other duties may be assigned within the scope and complexity of this position's essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit with occasional standing or walking. Occasionally the employee must bend, squat, crouch, kneel, balance, and push/pull. Some repetitive action using both hands may be required such as typing. The employee must occasionally lift and/or move up to 100 pounds while frequently lifting and/or moving up to 25 pounds.

WORK SCHEDULE

This position is full-time, 52 weeks per year. In addition to normally scheduled hours, the person in this position must be flexible around the needs of the employer, which will include evening and/or weekend hours, and occasional travel for employer business. This position is not typically eligible for remote work.

POSITION REQUIREMENTS

1. Must have a B.S. degree in Business Administration, Public Administration, Finance, or Hospitality Management or related field required, Master's in Business Administration or related field preferred. Candidates must be willing to pursue a Master's Degree if not currently completed or enrolled. 2. Minimum of 10 years of senior management experience required 3. Must be familiar with all facets of the casino business. 4. Must be able to obtain a gaming license through the Bay Mills Gaming Commission and maintain eligibility throughout employment. 5. Must have strong written and verbal skills with the ability to develop, communicate, and implement policies. 6. Must have good analytical skills. 7. Must have a positive, outgoing personality. 8. Must possess strong supervisory and leadership skills. 9. Must have general understanding of accounting and budgeting procedures and be able to analyze and interpret financial statements. 10. Must have strong working knowledge of the internal controls, the gaming commission rules and regulations, and other governing bodies within the tribe. 11. Must possess strong administrative, organizational, and communication skills as demonstrated through past work experience. 12. Must be dependable and flexible with work schedule. 13. Must have excellent skills with computers, word processing, spreadsheets and other computer applications as required. 14. Must be self-directed and independent in performing job duties. 15. Must possess organizational ability to handle multiple tasks simultaneously with multiple timelines and budget restrictions. 16. To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description. 17. Must have an excellent past work record.

Closing Date:

Open Until Filled