SHIFT MANAGER HOURLY

SHIFT MANAGER HOURLY

Rochester Juice, LLC Rochester Hills, MI Job Details $15.00 - $16.50 an hour 5 hours ago Qualifications Customer communication

Full Job Description Position Description:

Position:

Shift Leader Brand:

Beyond Juicery and Eatery Role Summary The Shift Leader at Zestia Greek Street Food is responsible for leading day-to-day restaurant operations during assigned shifts. This role ensures exceptional guest experience, consistent food quality, strong execution of brand standards, and effective team performance in a fast-paced QSR environment. Shift Leaders serve as a key extension of the General Manager and play an active role in developing future leaders. Key Responsibilities Guest Experience & Service Resolve guest complaints, concerns, and service issues promptly and professionally Ensure a welcoming, friendly, and energetic guest experience aligned with the Zestia brand Monitor guest satisfaction and coach team members on hospitality and service recovery Operations & Food Safety Ensure strict compliance with food safety, health, and sanitation standards Conduct routine cleanliness, hygiene, and food safety checks Maintain back-of-house organization, cleanliness, and workflow efficiency Support catering order preparation, accuracy, and on-time execution Team Leadership & Performance Supervise and support hourly team members during shifts Coach and train team members on speed of service, food quality, and brand standards Monitor shift performance and communicate expectations and feedback clearly Enforce company policies, procedures, and operational standards consistently Maintain a positive, respectful, and productive work environment Cash Handling & Shift Execution Open and close registers accurately Account for cash drops and deposits in accordance with company procedures Ensure smooth shift transitions and proper handoffs between leaders People Management & Development Address employee requests, attendance issues, and minor policy violations, escalating to the General Manager when appropriate Assist with shift scheduling as needed Identify high-potential team members and support leadership development Qualifications & Skills Previous QSR or fast-casual leadership experience preferred Strong leadership presence with the ability to motivate and coach teams Confident decision-making and problem-solving skills in a fast-paced environment Strong communication skills with both guests and team members Ability to remain calm, organized, and focused under pressure Team-oriented mindset with a commitment to operational excellence