Operations Manager-Dining Services

Operations Manager-Dining Services University of Minnesota - 4.1 Duluth, MN Job Details Full-time 17 hours ago Qualifications Record keeping Google Workspace Google Sheets Google Docs Food safety management Quality assurance within food and beverage industry Guest relations Operations management Inventory management Bachelor of Science Managing hospitality teams Mid-level Improving operational efficiency Performance management Sanitation procedures Team development Supervising experience Bachelor's degree Team management Mentoring Organizational skills Materials management in food and beverage Food ordering Training & development Training 4 years Communication skills Staffing management Safety protocol implementation Food service management Full Job Description Required Qualifications BA/BS plus at least four years of experience, or combination of related education and experience to equal at least 8 years Preferred Qualifications 3 years in supervisory or management role related to food service or guest experience Proficient in food management software (i.e., ordering and inventory management) Proficient in Google Suite (e.g. docs, sheets) Preferred Skills Proficient in verbal communication, written communication, and accurate record keeping Proficient at multitasking while organizing, planning, and prioritizing work Ability to think creatively and critically Comfortable and proficient coaching team members, and engaging with guests This is a 10-month position UMD Dining Services provides diverse and high-quality dining options across campus, including Superior Dining, our all-you-care-to-eat residential dining center, and a Food Court with five unique concepts—Subs & Wraps, Burgers, Pizza, Burritos, and Grab & Go. We also operate Northern Shores Coffee Shop, two dining kiosks, and a full-service restaurant, along with catering services for campus events. Dining Services focuses on providing diverse food options, sustainability efforts, and quality service to the campus community.

Job Duties:

Ensure a high-quality dining experience for the campus community by upholding standards in food quality, sanitation, and service. (10%) Coordinate daily staffing for high-volume, complex operational processes. (10%) Oversee guest experience and uphold standards through coaching and training. (10%) Observe and report guest trends to improve team performance. (10%) Oversee inventory levels and manage product orders with accuracy and timeliness. (10%) Train and mentor team to meet objectives, fostering skill development to strengthen both individual performance and team cohesion. (10%) Innovate and refine processes and operational efficiencies to elevate guest experience. (10%) Implement performance management practices and administer corrective actions as needed to maintain accountability and support team excellence. (10%) Demonstrate proficiency in verbal and written communication to effectively engage with team and management at all levels. (10%) Prioritize and actively promote a safe work environment by upholding both physical and mental well-being standards, ensuring compliance with safety protocols, and fostering a culture of support and awareness among team members. (10%) These examples do not include all possible responsibilities in this work and do not limit the assignment of related responsibilities in any position of this class or assignment of responsibilities performed by a lower classification. Dining Services retains the right to change or assign other duties to this position to assist in all areas of Dining Operations based on business needs. This position is categorized as an essential employee role. In situations of reduced or closed operations, this position is still required to report to work at the employer's discretion. Examples of reduced operations include inclement weather and power outages. Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail or call (612) 624-8647. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the

U:

http://diversity.umn.edu Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. University of Minnesota, Duluth (UMD) The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue. Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).