Lead Technician (2nd Shift)

Description:

Position Overview The Service Technician Lead is a key leadership role within Jusczak Repair's service operations. This position is responsible for overseeing and mentoring all in-house shop technicians, ensuring work is completed efficiently, safely, and to the highest quality standards. In addition to leadership responsibilities, this role serves as the lead hands-on technician, performing complex diagnostics and repairs in the shop and on-site at customer locations using the company's mobile service truck.

Job Details:

Full-time Monday - Friday, 2-10pm (overtime available if needed)

Requirements:

Key Responsibilities Leadership & Mentorship Provide guidance, training, and mentorship to shop technicians, fostering a culture of safety, teamwork, and continuous improvement. Assist in assigning, prioritize, and oversee daily workloads in the shop to ensure productivity and quality standards are met. Serve as the primary technical resource and escalation point for complex repairs and troubleshooting. Promote compliance with company policies, safety regulations, and industry best practices Technical & Service Duties Perform advanced diagnostics, maintenance, and repairs on a variety of equipment and systems in both shop and field settings. Operate and manage the mobile service truck, providing timely, high-quality service at customer sites. Ensure tools, equipment, and vehicles are properly maintained and in safe working order. Accurately document all work performed, including parts used, labor hours, and service reports. Support parts ordering, inventory management, and coordination with vendors as needed. Customer Service & Representation Act as a professional representative of NSC ATE while interacting with customers in the shop and field. Communicate effectively with customers to explain diagnoses, repair solutions, and service recommendations. Uphold company standards for customer satisfaction, building trust and long-term relationships. Qualifications 5+ years of experience as a shop or field service technician, preferably in [insert industry focus: heavy equipment, industrial, mechanical, etc.]. Proven leadership or mentoring experience in a service environment. Strong technical knowledge in diagnostics, repair, and maintenance of mechanical and/or electrical systems. Ability to operate and manage a mobile service truck independently. Excellent problem-solving and decision-making skills. Strong organizational, time management, and communication abilities. Valid driver's license with a clean driving record; CDL may be required depending on equipment. Working Conditions Split between shop environment and field service at customer sites. May involve overtime, weekend, and on-call work based on customer needs. Physical requirements include standing, lifting, and working with tools and heavy equipment.

What We Offer:

Competitive industry pay PTO and unpaid time-off available upon request Internal leadership opportunities and development On-site ongoing industry training Health Insurance - 50% employer paid premiums HSA 401(k) with 3% employer match Dental, Vision and Life Insurance ($25,000) - 100% employer paid premiums Access to a free local financial advisor