General Manager - Rochester Sports and Recreational Complex

General Manager - Rochester Sports and Recreational Complex Rochester Sports and Recreation Complex / Sports Academy Rochester, MN Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Vision insurance Life insurance Retirement plan Qualifications Vendor relationship building CPR Certification Operations management Team development Managing budgets in a finance role Bachelor's degree Staff training Conflict management Profit & Loss statement Profit and loss analysis Organizational budget management Full Job Description

GENERAL MANAGER

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ROCHESTER SPORTS AND RECREATION COMPLEX

Operated by Sports Academy - Rochester, MN Position Overview The Rochester Sports and Recreation Complex (RSRC), operated by Sports Academy, is Rochester's premier facility for community programming and regional tournaments. The complex is currently under construction and is estimated to open in April 2027 with eight diamond fields, two rectangle fields, twelve pickleball courts and a basketball court as well as amenities like a concession stand, operations offices and a playground. Phase Two of the complex is expected to include an indoor sports facility and will be designed and constructed at a future date to be determined. The General Manager (GM) is responsible for the comprehensive leadership, strategic planning, and day-to-day operations of the RSRC. The GM oversees all programming— including weekday community leagues, practices, and training sessions as well as weekend regional tournaments and special events — while building a culture of excellence, safety, and community engagement. This is a high-visibility leadership role requiring expertise in sports facility management, staff development, financial stewardship, and customer experience. More specifically, the GM will serve as the operational heartbeat of the complex — overseeing fields, facilities, tournaments, staffing, budgets, partnerships, Food & Beverage, retail, scheduling, and all on-site execution. Key Responsibilities 1. Facility Operations & Maintenance

• Oversee the daily operation of the entire RSRC.
• Ensure all 10 fields, bullpens, cages, and common areas meet Sports Academy's professional standards.
• Manage all landscaping, maintenance, repairs, lighting, scoreboards, foul poles, fencing, drainage, and off-season projects.
• Manage field scheduling software to maximize utilization across community leagues, practices, training programs, and weekend events.
• Oversee capital improvement projects and long-range facility planning in collaboration with ownership/board
• Prioritize and manage vendor relationships: field repair, lighting contractors, F&B vendors, temporary fencing, etc.
• Enforce and update safety protocols, ADA compliance, and applicable local/state regulations 2. Programming and Event Development and Execution
• Develop a full slate of local and regional events across a variety of sports and community uses.
• Develop, schedule, and manage weekday programming including community leagues, recreational practices, skills clinics, and private training.
• Collaborate with league directors, travel teams, club organizations, and school programs to build and maintain long-term partnerships.
• Identify and pursue new programming opportunities to grow participation, revenue, and community impact.
• Serve as primary on-site lead with sanctioning organizations and community event partners.
• Ensure execution of schedules, field assignments, umpire coordination, game operations, livestreaming, and customer experience.
• Manage scoreboard techs, field managers, and seasonal staff. 3. Staffing & Leadership
• Recruit, hire, train, and evaluate a staff of full-time, part-time, and seasonal employees (field crew, operations, F&B, retail, maintenance, scoreboard staff).
• Create and manage weekly schedules and payroll oversight.
• Establish a professional culture which is accountable, disciplined and team-focused. 4. Financial Management
• Develop and manage the annual operating budget, monitoring revenue and expenses across all facility departments.
• Set pricing strategies for leagues, field rentals, events, training programs, and concessions to meet financial targets.
• Identify and cultivate sponsorship, advertising, and naming rights opportunities with regional and local businesses.
• Prepare monthly financial reports and present performance metrics to City management.
• Negotiate contracts with event organizers, vendors, suppliers, and service providers.
• Oversee revenue lines: tournaments, field rentals, F&B, retail, sponsorships, parking/gate, and special events.
• Pursue grants, community partnerships, and alternative revenue streams to support facility growth. 5. Customer Experience and Community Relations
• Champion a welcoming, family-friendly environment for athletes, parents, coaches, and spectators.
• Develop and oversee communication strategies including website updates, social media, email newsletters, and signage.
• Handle escalated customer service issues and complaints with professionalism and resolution focus.
• Build relationships with City parks and recreation departments, schools, youth sports associations, and governing bodies.
• Represent the facility at community events, league meetings, and regional sports industry conferences 6. Safety, Risk Management and Compliance
• Maintain and enforce facility-wide emergency action plans, severe weather protocols, and evacuation procedures.
• Ensure compliance with all applicable health, safety, and liability standards; oversee insurance requirements.
• Conduct regular safety audits and incident reporting; implement corrective actions as needed.
• Coordinate with local emergency services (fire, police, EMS) for large-scale weekend events Qualifications
• Bachelor's degree in Sports Management, Recreation Administration, Business, or a related field (or equivalent professional experience).
• 5+ years of progressive experience in sports facility management, athletic administration, or related operations leadership.
• Demonstrated experience managing multi-field or multi-sport complexes with diverse programming.
• Proven ability to plan and execute large-scale tournaments or events with 500+ participants.
• Strong financial acumen including budget management, P&L oversight, and revenue development.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Proficiency with facility management, scheduling, and event software platforms
• CPR/First Aid/AED certified (or ability to obtain within 30 days of hire).
• Availability to work evenings, weekends, and holidays as required by facility programming

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Retirement plan Vision insurance

Work Location:

In person