Front of House Manager

Job Description:

Front of House Manager Overview:

We are seeking a dedicated and experienced Front of House Manager to oversee daily operations and ensure exceptional guest experiences in our high-volume, successful restaurant. The ideal candidate will exhibit strong leadership qualities, excellent communication skills, and a passion for delivering outstanding customer service.

Responsibilities:

Team Leadership:

Lead, motivate, and supervise front-of-house staff, including servers, hosts/hostesses, bartenders, and support staff. Conduct regular staff meetings, training sessions, and performance evaluations to maintain high standards of service and efficiency.

Guest Experience:

Ensure a welcoming atmosphere for guests by managing reservations, seating arrangements, and customer inquiries or concerns promptly and professionally. Monitor dining room flow and resolve any issues to ensure smooth and efficient service.

Operational Management:

Oversee daily restaurant operations, including opening and closing procedures, ensuring compliance with health and safety regulations, and maintaining cleanliness standards. Coordinate with kitchen staff to ensure timely and accurate preparation of food orders and adherence to menu specifications.

Financial Management:

Monitor and control operational costs and expenses, including labor and inventory management, to maximize profitability. Implement strategies to optimize revenue generation through effective upselling, menu presentation, and customer engagement.

Training and Development:

Train new hires on restaurant policies, procedures, and service standards. Continuously develop staff skills through ongoing training and coaching to enhance overall team performance.

Vendor and Supplier Relations:

Manage relationships with suppliers and vendors to ensure timely delivery of goods and services, maintaining quality standards while optimizing costs.

Requirements:

Proven experience as a Front of House Manager or similar role in a high-volume restaurant environment. Strong leadership and organizational skills with the ability to multitask and prioritize under pressure. Excellent communication and interpersonal skills to effectively interact with guests, staff, and management. Knowledge of POS systems, reservation platforms, and restaurant management software. Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Job Type:

Full-time Pay:

$53,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Paid training

Education:

High school or equivalent (Preferred)

Experience:

Management:

1 year (Preferred)

License/Certification:

Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person