General Manager(01584) - 485 s kirkwood rd

Job DescriptionWe're looking for an experienced and dynamic General Manager to lead our operations at our St Louis location (485 S Kirkwood Rd). As General Manager, you'll be the driving force behind our store's success, overseeing all aspects of daily operations while fostering a positive, high-performing team environment. This is your opportunity to take charge, make strategic decisions, and build a thriving business that delivers exceptional results and outstanding customer experiences.

Direct and oversee all store operations during assigned shifts, ensuring seamless execution of company policies and procedures at all timesManage all cost controls, inventory management, and cash handling to maintain profitability and operational efficiencyLead, mentor, and develop team members through effective supervision, training, and performance managementEstablish and maintain the highest standards of customer service, setting the example for your entire teamMonitor and analyze key performance metrics, including sales, labor costs, and customer satisfaction scoresEnsure store cleanliness, food safety compliance, and adherence to brand standards and image requirementsManage staffing schedules, hiring, and onboarding to maintain optimal team capacity and performanceHandle paperwork, reporting, and administrative responsibilities with accuracy and attention to detailImplement and execute local marketing initiatives to drive customer engagement and store profitabilityResolve customer concerns and team conflicts with empathy, transparency, and decisivenessMaintain accurate inventory records and manage food preparation and storage protocolsOperate all store equipment and systems, including point-of-sale technology and ordering platformsDemonstrate flexibility and resilience in responding to operational challenges and changing business needsFoster an inclusive, collaborative team culture where all members feel valued and supported