Deli Manager

Purpose and Scope of Position The Deli & Retail Manager oversees all operations at the Wheat Montana Three Forks Deli and Retail Store, ensuring efficiency, quality, customer satisfaction, and profitability. This role is responsible for front-of-house (FOH), back-of-house (BOH), and retail store operations, including staff management, purchasing, inventory control, food safety, and financial performance.

Key Duties and Responsibilities:

Staff Management:

Hire, train, schedule, and supervise employees across all areas, ensuring adherence to company policies and high service standards.

Operational Oversight:

Manage food preparation, cooking, packaging, and counter operations, ensuring efficiency and compliance with food safety regulations.

Inventory & Purchasing:

Maintain stock levels, oversee product rotation, minimize waste, and ensure accurate pricing and labeling of deli and retail products.

Financial Management:

Analyze profit and loss statements, track sales, and implement strategies to improve performance and control costs.

Customer Service:

Address customer inquiries and complaints, ensuring a positive and welcoming store environment.

Sales & Promotions:

Develop and execute promotional strategies to increase sales and attract new customers.

Facility Maintenance & Compliance:

Ensure cleanliness, equipment maintenance, and adherence to food safety and workplace safety standards.

Reporting & Administration:

Complete necessary reports, track inventory, and ensure compliance with company policies and operational goals.

Knowledge, Skills, and Abilities:

Effective at getting positive results and effectively focusing on improving efficiency, customer experience, and profitability. Highly adaptable and innovative Effectively identifies and implements process improvements. Has effective business insight and the ability to drive positive and productive performance. Effectively lead a team by empowering and developing team members and fostering accountability and collaboration. Extensive knowledge of restaurant, deli, and retail operations. Excellent communication, leadership, and problem-solving skills. Proficiency in Microsoft Office and Point of Sale (POS) systems. Ability to work in a physically active role, lift 25 lbs., and stand for prolonged periods.

Education and Experience Requirements:

High School Diploma or GED equivalency, associate or bachelor's Degree preferred 5+ years of restaurant/retail experience, with at least 3 years in the food industry. 3+ years of experience leading and developing teams.