General Manager

Hilton Grand Vacations is now looking for a General Manager to join Banner Elk Village Resort! As General Manager, this role offers the opportunity to lead a dynamic resort operation with a strong focus on guest satisfaction, team development, financial performance, and operational excellence. Here's why you will love it here: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Responsibilities include:

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions. Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates and builds partnerships and works collaboratively with others to meet shared objectives. Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied. Commited, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision. Communicates continuously with the Homeowners Association(s) Board of Directors. Develops and maintains cost and labor controls to ensure operation within budget. Must demonstrate leadership skills and show capability in acquiring, developing, and retaining an engaged team. Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Commitment and dedication to our people-first culture. Ensure guest/owner safety and security; maintain crisis management plan. Assures compliance with labor laws and respects areas of responsibility. Works closely with developer, homeowners' association, project management and in-house sales and marketing leadership. Other duties as assigned.