F&B Service Manager

F&B Service Manager U S National Whitewater Center Charlotte, NC Job Details Full-time 10 hours ago Benefits Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Employee discount Qualifications Outdoor work Customer service Managing hospitality teams Supervising experience Team management Food service management Hospitality management Full Job Description The F&B Service Manager at the Whitewater Center (Whitewater) is responsible for supervising the front-of-house staff and operations of the River's Edge restaurant, Pump House Biergarten, catered events, and other food and beverage outlets. This position is an on-site, full-time, benefits eligible role that reports directly to the Director of Food and Beverage. Responsibilities Maintain a strong presence on the floor during restaurant hours. Ensure quality standards for food and dining experiences are met, holding the team accountable. Anticipate guest needs, and provide each customer with a positive, engaging experience. Hire and develop front-of-house employees. Enforce performance expectations and utilize evaluation techniques. Facilitate communication between the front-of-house and back-of-house. Project guest traffic at all food outlets in preparation for efficient daily operations. Manage labor costs, adjusting staffing levels as needed. Practice daily recordkeeping of product waste and participate in monthly inventory processes. Order food and beverage products based on predetermined par levels and anticipated business needs. Other duties as assigned. Requirements Management level experience in a fast-paced, high-volume dining atmosphere. Excellent leadership, management, and communication skills. Excellent service skills and professional demeanor. Ability to adjust operations based upon business demands. Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed. Physical Demands Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. Must be able to lift and carry at least 50 pounds. Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time. Must be able to safely self-transport over uneven terrain or in a confined space. Must be able to work in shared spaces with other employees and customers. All positions as Whitewater require employees to report and work onsite at Whitewater locations. Benefits Access to Whitewater Center's pass activities Staff discount program and pro deals Health, Dental, Vision, FSA 401K Paid Time Off Overview of Food and Beverage Department The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining. Working at Whitewater Whitewater's mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together.

Our approach is simple:

Make it compelling and easy to engage with nature and invite others to join. Legal Disclosures The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.