Assistant General Manager

The Assistant General Manager (AGM) is a leadership role responsible for overseeing all front-of-house (FOH) operations and delivering a consistently exceptional member experience. Working closely with the General Manager, the AGM serves as the primary day-to-day leader of service staff and a visible, welcoming presence for members and guests. This role is highly member-facing and relationship-driven. The AGM is expected to know members by name, understand their preferences, and actively cultivate a warm, refined, and engaging club atmosphere that reflects the Commodore Club's standards and values.

Responsibilities:

Actively engage with members during service, soliciting feedback and ensuring satisfaction. Anticipate member needs and personalize service based on preferences, history, and expectations. Promote a culture of hospitality that prioritizes connection, consistency, and attentiveness. Oversee all FOH service areas, including dining room, bar, lounge, and waterfront seating. Required to prioritize becoming an expert at using the Club's POS system and Member App Ensure service standards are consistently met or exceeded across all shifts. Lead pre-service meetings, reinforce expectations, and communicate daily priorities. Coordinate closely with the culinary team to ensure seamless service execution. Monitor reservation flow, seating strategy, and service pacing. Directly manage FOH staff including servers, bartenders, hosts, and support staff. Recruit, onboard, train, and mentor FOH team members. Establish performance expectations and provide ongoing coaching and feedback. Foster a positive, professional, and accountable team culture. Participate in scheduling, timekeeping, and labor management. Assist the GM with budgeting, labor controls, and cost management. Ensure compliance with club policies, safety standards, and local regulations. Support inventory management related to FOH operations. Book Member special events and banquet functions then communicates all details to the Dining Room Lead Step in for the General Manager as needed. Minimum 2+ years of hospitality leadership experience, preferably in private clubs, fine dining, or luxury hospitality. Strong understanding of elevated service standards and member-based environments. Proven leadership and team development skills. Excellent interpersonal, communication, and conflict-resolution abilities. Highly organized with strong attention to detail. Ability to work Wednesday - Sunday lunch and dinner shifts and holidays as required by club operations.

Job Type:

Full-time Pay:

$60,000.00 - $80,000.00 per year

Work Location:

In person