Service Manager - Internal

The Service Manager - Internal is responsible for driving the performance, efficiency, and quality of the internal service department. This role leads daily operations tied to dealership inventory readiness, ensuring units are completed on time, meet company standards, and support overall dealership profitability. Key Objectives Drive internal service throughput to ensure all units are PDI-ready and completed on schedule Maintain high-quality standards across all internal service work, minimizing rework and delays Build and lead a high-performing team focused on accountability, efficiency, and continuous improvement Optimize workflows and processes to improve turnaround times and department productivity Support dealership profitability by controlling internal service costs and identifying upsell opportunities where appropriate Responsibilities Lead day-to-day operations of the internal service department, ensuring alignment with dealership goals and timelines Oversee all internal service work, including PDIs, recon, and inventory readiness Ensure all units meet company quality standards before delivery or placement on the lot Coordinate work orders and workflow between technicians, service advisors, and dispatch Monitor and manage department performance metrics, including cycle time, quality scores, and productivity Coach, develop, and hold team members accountable to performance expectations Identify and implement process improvements to increase efficiency and reduce bottlenecks Maintain strong product knowledge across RV systems (electrical, plumbing, HVAC, appliances, etc.) to support the team and troubleshoot issues Communicate effectively with internal stakeholders on unit status, timelines, and escalations Resolve issues quickly to minimize delays and ensure operational continuity Identify opportunities to improve margin through efficient labor utilization and value-added services What you'll bring 3-5+ years of experience in service operations, service management, or a related field (RV or automotive preferred) Proven ability to lead and develop a team in a fast-paced, performance-driven environment Strong operational mindset with the ability to manage workflows, prioritize tasks, and drive results Excellent communication skills with the ability to collaborate across departments Strong problem-solving skills with a focus on efficiency and continuous improvement Comfortable working with CRM systems, service software, and general computer tools High attention to detail with a commitment to quality and accountability Positive, professional attitude with a strong sense of ownership Ability to pass a background and drug test Demonstrate alignment with the Company's vision, mission, and core values in all interactions Expected Results Consistent on-time completion of internal units aligned with dealership inventory needs High internal service quality scores with minimal rework or delays Improved department productivity and reduced cycle times Strong team engagement, accountability, and performance Clear visibility into service operations through tracking and reporting of key metrics Increased operational efficiency contributing to overall dealership profitability Who we are Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results. Perks Comprehensive benefits package including medical, vision, dental, and other supplemental coverages 401K matching Employee discounts Company-paid life insurance Gym membership reimbursement Opportunities for advancement Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV honors our military service members, veterans, and their family members by being a military-friendly workplace. Many of the positions within our organization are transferable from previous military occupations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.