General Manager

Overview To manage and oversee all facility operations including Restaurant, Bar, Driving Range, Events resort, services, activities and relationships between the facility, its patrons, team members, community, government and industry, while reporting to the management; Establishing, coordinating and administering company policies and procedures as agreed upon by management and ownership; producing all reporting requirements in a timely manner; training of team members; holding weekly meetings and directing the work of department managers; communicating of goals to the entire team; preparing, implementing and monitoring the budget; monitoring the quality of products and services to ensure maximum customer satisfaction in all departments. Also securing and protecting assets, including financials, the facilities and equipment. Essential Responsibilities Develops and coordinates the development of long range and annual business strategy, business plans and execution of such plans in an effective manner. Coordinates the development of operating, cash flow and capital budgets while monitoring the accuracy of financial statements. Reviews income and expenses relative to plans, implements corrective measures as needed and reports status on a weekly and monthly basis. Manages and oversees all accounting, inventories, banking, audit procedures and cash flow and establishes controls to safeguard funds and assets, i.e. annual property inventory list and video, daily cash management and deposit of funds. Administers personnel and general policies and ensures proper hiring, training, supervising, development and corrective action in accordance with fair labor standards, safety and established policies as defined in the company manuals. Ensures and oversees the development of operating procedures, shift checklists and training manuals. Operate within all guidelines, policies, standards and constraints as established by the company. Develops and maintains a sound organizational structure. Monitors the performance of all daily operations, functions and services. Assures high standards and total customer satisfaction. Ensures accurate recording of hourly labor and timely, accurate payroll processing. Ensures and develops the emergency and safety procedures as defined in the company Golf manuals. Maintains active memberships in appropriate professional organizations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the industry. Meets, greets and welcomes members, prospective members and patrons. Advises or provides recommendations for capital improvements, supplies and equipment. Assures operational compliance with local, state and federal laws. Maintains knowledge and compliance with all lease terms and contractual obligations. Oversees the care and maintenance of all physical assets and facilities. Participates in the formulation of the annual and seasonal marketing and promotional plans. Coordinates and supports the marketing plan and promotional programs to recruit members and or patrons. Ensures appropriate fee structures are in place and that the highest standards for golf services and programs, golf course and practice area, food and beverage, tennis, swimming, recreation, entertainment and other club services are exercised. Diplomatically enforce all rules and regulations of the company Oversee and ensure quality tournament and instructional programs. Develops and monitors compliance with all purchasing policies and procedures. Ensures and initiates programs to provide members with a variety of innovative functions, programs and events. Conduct daily walk through to ensure the facility is safe and presentable and that courtesy and efficiency are being exercised throughout. See company Golf manuals for guidelines. Attends and participates in weekly department, other employee, board and executive meetings. Serves as ex-officio member of committees. Contributes and coordinates all written correspondence, reporting, newsletters, managers letters, etc. Participates in outside functions and activities deemed appropriate. Protects the assets of the Club. Performs other duties as requested.