HOTEL FRONT DESK AGENT

Share Salary Not Available Position range in Northern Region $27k - $33k Per Year

HOTEL FRONT DESK AGENT

Ohkay Hotel Casino

Occupation:

Hotel, Motel, and Resort Desk Clerks

Location:

Ohkay Owingeh, NM - 87566 Positions available: 1 Job #: 67749

Source:

Ohkay Hotel Casino

Posted:

03/26/2026

Web Site:

ohkay.com

Job Type:

Full and Part Time Positions Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Schedule Full and Part Time Positions Job Description Help for Job Description. Opens a new window.

POSITION SUMMARY

Ensure quality guest service by greeting guests in a cheerful and efficient manner. Provide outstanding service while maintaining all accounts and ensuring all guests requests are handled properly.

JOB REQUIREMENTS

• Greet all arriving and departing guests with a positive and cheerful manner.
• Efficiently assist with check-in, check-out, posting and auditing procedures, with attention to detail, pertaining to all guests accounts.
• Respond to all guests inquiries in a positive and courteous manner.
• Responsible for maintaining and safeguarding monetary banks.
• Provide information to all guests regarding the hotel, casino, local services, attractions and locations for business, dining and entertainment.
• Use cash handling and credit card balancing procedures to complete daily shift in accordance to hotel policy.
• Respond to all guest complaints or issues in a hospitable and efficient manner focusing on guest satisfaction.
• Log and/or inform appropriate supervisor of discrepancies.
• Maintain strict confidentiality and professionalism at all times.
• Make reservations using proper procedures and telephone etiquette.
• Up-Sell of room types and promotion of casino enterprises.
• Must be familiar with the hotel, casino, services we offer, including nightly specials and events and the image we wish to project.
• Assist management with the group check-ins and ensure all communication is updated for all parties involved.
• Continuous communication with housekeeping- early departures, late check-outs etc.
• Performing other duties as assigned and being an overall team player.

Additional Information Help for Additional Information. Opens a new window. Qualifications

EDUCATION/EXPERIENCE/SKILLS

Must have a High School Diploma or equivalent. Previous hotel experience in Front Desk and Reservations. Ability to access, read, and accurately input information using a moderately complex computer system. Must be a team player with a cooperative and positive attitude

PHYSICAL/MENTAL DEMANDS

Ability to concentrate in very fast-paced environment and exercise good judgment in evaluating situations and taking effective actions. Present ideas effectively both orally and written. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee may occasionally be required to lift more than 25 pounds. The employee must have the ability to continuously look at a monitor for long periods of time and also have the ability to hear and hold conversations over the phone and front desk with continuous noise and distraction.

EQUIPMENT TO BE USED

PBX phone system, keyboard, fax/copier, key card machine, cash register, 10 key calculator

WORKING CONDITIONS

Ability to work in a casino environment, in the midst of noise, crowded situations, etc. Visit the Employer site for more details Help for Employer Information. Opens a new window. Ohkay Hotel Casino Social Links Connect with Ohkay Hotel Casino Other Local Jobs from Ohkay Hotel Casino Help for Other Local Jobs from. Opens a new window. Change to Grid view Pause Carousel Previous Slide Next Slide Slide 1 Slide 2 Slide 3 FB

SUPERVISOR

Ohkay Hotel Casino Ohkay Owingeh, NM Management Occupations Regular Corporate - 1 week ago The Restaurant Supervisor is responsible for daily supervision of all Food and Beverage outlets in the Casino. Ensures that all food and beverage operations are executed to achieve established quality, service, safety and financial goals and objective and in accordance with all applicable established laws and regulations.

ESSENTIAL

DUTIES, RESPONSIBILITIES, and TASKS include the following and are to be performed within the company's policies and procedures. Additional duties may be assigned.

• Oversee the day-to-day operations of the food outlets assigned.
• POS cash and credit sales and accurately count change.
• Account for all transactions; maintain accurate cash count and balance bank at end of shift.
• Manages a clean, profitable, and service oriented food and beverage outlets.
• Plans, delegates, monitors, and appraises job tasks and results in a timely manner.
• Evaluates food and beverage operations in the casino; seeks opportunities to increase food revenue.
• Maintains high standards of quality, freshness and presentation for all food prepared and served; ensures culinary offerings are reflective of industry standards.
• Orders merchandise or prepare requisitions to replenish food, beverages, and paper goods on hand.
• Assist with month end and daily inventories.
• Prepares and submits all daily reports.
• Maintains an accurate and accountable inventory of all food and beverage supplies to include forms, order guides, transfer, and purchase logs; manuals, etc., performs a monthly inventory of supplies.
• Estimate food and beverage cost and purchases supplies.
• Will confer with other personnel for food preparation, plan menus, and related activities, such as promotions and catering operations and ensures food quality remains consistent.
• Manages the restaurant, cantina, coffee spot and soda bar in such a way that every customer receives professional, prompt, courteous and friendly service.
• Ensures all guests requests and complaints are handled with courtesy.
• Require through proper supervision that apportioning food and utilizing food surplus and left-over policies are followed to control waste.
• Assist in receiving and handling of food products to reduce and control shortage.
• Maintaining compliance with all Federal, State, and local gaming regulations in addition to the delivering of exceptional guest service to all internal and external guests.
• Maintain confidentiality of guest and member information and pertinent casino data.
• Always maintain good personal hygiene and a professional appearance.
• Compliance with punctuality and attendance policies required.
• Work independently and in a team-oriented, collaborative environment.
• Ability to successfully interact with all levels of team members and management.

SUPERVISOR RESPONSIBILITIES

• Develop and implement together with key personnel, policies and procedures for restaurant and cantina operations such as:
• Maintenance of equipment and facilities.
• Effective back door and front door end security.
• Direct effective restaurant safety and fire prevention programs.
• Attain budgeted retail sales, profits, maintains balanced inventory.
• Ensures optimum staffing levels by coordinating the schedules of the servers, food attendants, and bussers.
• Accurate reporting of records and reports.
• Achievement of a well-stocked, clean and friendly clean and friendly restaurant, which serves and pleases the guests. Enhancing the restaurant's reputation for being the best in the area.
• Hires, trains, and manages staff as needed.
• Oversees the daily workflow of the department.
• Documents and administers disciplinary action of employees as needed.
• Conducts performance evaluations that are timely and constructive.
• Responsible for weekly time sheet approvals and leave requests
• Responsible for tip reporting (if applicable)
• Responsible for scheduling of shifts (if applicable) General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min.

Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share

KITCHEN MANAGER

Ohkay Hotel Casino Ohkay Owingeh, NM Food Service Managers Regular Corporate - 5 weeks ago The Kitchen Manager will assist the Executive Chef in managing the kitchen personnel, overseeing/coordinating all related culinary activities. The Kitchen Manger will have an in-depth familiarity with the kitchen's operations so that they may fill in for the Executive Chef when needed and assist them in resolving any problems that may arise on the job. The Kitchen Manager must possess the ability to quicky and authoritatively delegate job tasks to a large staff. They must also be able to draw upon their experience as a culinary chef who has worked in many different roles and settings to effectively coach and mentor kitchen cooks. The Kitchen Manager will report to the Executive Chef.

ESSENTIAL

DUTIES, RESPONSIBILITIES, and TASKS include the following and are to be performed within the company's policies and procedures. Additional duties may be assigned.

• Works with the Executive Chef in planning and directing food preparation in the kitchen.
• Oversee kitchen staff, as well as keeping an eye out for problems that arise in the kitchen and seizing control of a situation at a moment's notice.
• Prepares daily production lists.
• Assist the Executive Chef with preparation of banquets and special events.
• Ensure that all stations remain stocked before and during the meal period.
• Verifies that kitchen staff follows all recipes, portion servings and presentation of food correctly.
• Keeps kitchen, dish and storage areas clean and organized.
• Places food and supply orders as directed.
• Receives product by verifying invoices and freshness of merchandise.
• Responsible for approving all prepared food items that leave the kitchen.
• Maintaining compliance with all Federal, State, and local gaming regulations in addition to the delivery of exceptional guest service to all internal and external guests.
• Maintain confidentiality of guest and member information and pertinent casino data.
• Always maintain good personal hygiene and a professional appearance.
• Compliance with punctuality and attendance policies required.
• Work independently and in a team-oriented, collaborative environment.
• Ability to successfully interact with all levels of team members and management.
• Conducts inventory as required by the Executive Chef

SUPERVISOR RESPONSIBILITIES

• Assist in organizing and conducting meetings with the culinary team.
• Assist the Executive Chef with staff scheduling.
• Operating and overseeing use of appliances including kitchen and other small kitchen appliances.
• Instructing cooks and other workers in the preparation, cooking, garnishing, and presentation of food.
• Ensures compliance with health, safety, sanitation, and alcohol awareness standards.
• Preforms many administrative duties, including ordering supplies and reporting to the Executive Chef and/or Director of Food and Beverage.
• Assist in the training, and oversee staff as needed.
• Oversee the daily workflow of the department.

General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from Ohkay Hotel Casino Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Hotel, Motel, and Resort Desk Clerks Help for Occupation Information for Hotel, Motel, and Resort Desk Clerks. Opens a new window. Other Jobs and Employers Help for Jobs Available , opens a new window. Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. This job was posted at https://ohkay.com/ on 03/26/2026 8:01:34 PM. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ]