General Restaurant Manager - Gordan Ramsays Hells Kitchen

View More Jobs General Restaurant Manager - Gordan Ramsay's Hells Kitchen South Lake Tahoe, NV, United States and 1 more

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The incumbent is responsible for the day‑to‑day operations of the Hell's Kitchen Restaurant and Bar, delivering a bold, high‑energy dining experience that exceeds guest expectations. This role provides leadership across all aspects of the food and beverage operation, including employee relations, staffing, training, and performance development. The position is accountable for developing and executing operational objectives that align with budgetary goals, service excellence, and brand standards, encompassing all menu offerings, beverage programs, retail selections, and entertainment elements. Oversight includes ensuring consistent quality, efficiency, and execution at every touchpoint. This leader sets the tone for outstanding customer service by cultivating a well‑trained, motivated service team and driving a culture of urgency, precision, and hospitality. The role ensures food and beverage orders are prepared and delivered accurately and timely while maintaining high standards for presentation and guest satisfaction. With a strong focus on maximizing value and driving profitability, this position plays a critical role in the continued success and reputation of Hell's Kitchen How You Will Create the Extraordinary Maintains high levels of customer satisfaction by building strong relationships with guests through table touches, warm greetings, and genuine farewells. Encourages and coaches team members to do the same to create memorable guest experiences. Resolves guest concerns and service deficiencies by actively listening, responding with sincerity, and utilizing appropriate service recovery tools to ensure guest loyalty and satisfaction. Utilizes analytical tools, including Avero, to evaluate business trends, monitor performance, and assess employee effectiveness. In partnership with the Food and Beverage Operations Director, develops and implements strategic initiatives to maximize revenue opportunities and control or reduce operating expenses by establishing clear goals and objectives. Acts as a mentor and leader to the service team, providing guidance and training to consistently deliver superior customer service and high‑quality food and beverage offerings. Oversees all budgetary aspects of the operation, ensuring financial accountability and operational efficiency. Manages annual operating budgets; submits capital expenditure proposals and oversees approved projects through completion while maintaining cost controls. Develops and maintains efficient scheduling practices that ensure service excellence while optimizing labor and minimizing man‑hours. Hires, trains, motivates, evaluates, and supervises assigned personnel; provides ongoing coaching to support professional growth and continuous improvement. Ensures all team members are instructed on safety policies and procedures and takes proactive measures to identify and eliminate hazards within the restaurant. Prepares and delivers periodic performance evaluations for assigned personnel, providing constructive feedback and development planning. Recommends personnel actions including hiring, promotion, demotion, and termination. Recommends wage and salary adjustments in accordance with established Wage and Salary Guidelines. What You Will Need Bachelor's degree in Hotel and Restaurant Management, Business Administration or related field preferred. Five to ten years of restaurant industry work, including two years in food preparation and service and five years in supervision Literate and fluent in English Excellent guest service skills Must be at least 21 years of age Excellent communication skills, both verbal and written Excellent interpersonal skills, with emphasis in relationship building Good problem solving skills Ability to coordinate multiple tasks at once Ability to compile, compute, and analyze pertinent data needed for reports Ability to negotiate with diverse departments Ability to implement strategic vision and plan into day-to-day operations Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs. Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination Ability to constantly walk and stand during shift Mobility to move quickly and easily throughout the restaurant and kitchen areas Ability to hear and use visual inspection About Us At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 82983 Job Category Food and Beverage & Culinary Job Schedule Full time Locations Harrah's Lake Tahoe