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Associate Manager, Cleaning
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New York Racing Association Careers
Elmont, NY (In Person)
$70,500 Salary, Full-Time
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Job Description
Title:
Associate Manager, Cleaning Employee Status:
Regular Full Time Work From Home Option:
Not Applicable FLSA Status:
Exempt Job Overview:
The Associate Manager, Cleaning is responsible for overseeing and executing a best-in-class cleaning operation across the entire Belmont Park campus, ensuring all guest-facing and operational areas consistently meet or exceed NYRA's standards for cleanliness, presentation, and safety. This role plays a critical part in delivering a world-class experience at one of North America's premier racing venues by leading teams, deploying resources strategically, and implementing a proactive cleaning model that anticipates needs before they arise. The Associate Manager will ensure seamless coverage of the main building, grounds, and stable areas during racing, training, and non-racing events, with a strong emphasis on high-end hospitality environments and large-scale event execution.Essential Functions:
Operational Oversight & Campus Coverage- Supervise daily cleaning operations across the entire Belmont Park campus, including: o Main grandstand and hospitality areas o Track apron and public exterior spaces o Backstretch and stable areas o Administrative and operational offices
- Ensure comprehensive coverage plans are in place for race days, training days, and non-racing events.
- Deploy staff strategically based on foot traffic patterns, weather conditions, and event schedules.
- Assist in inventory control, ordering and requisitions for the department. Team Leadership & Workforce Management
- Direct, train, and supervise cleaning staff to ensure consistent execution of NYRA cleanliness standards.
- Develop daily and event-based staffing plans to ensure full campus coverage.
- Conduct pre-shift briefings and post-shift debriefs to reinforce expectations and identify improvement opportunities.
- Monitor productivity, attendance, and performance; provide coaching and corrective action as needed.
- Foster a culture of accountability, urgency, and pride in presentation.
- Implement a proactive, not reactive cleaning model to identify high-risk/high-traffic areas before issues arise.
- Anticipate weather-driven impacts (mud, rain, heat) and adjust cleaning protocols accordingly. Guest Experience & Service Standards
- Ensure all public-facing areas consistently meet or exceed high-end hospitality cleanliness expectations.
- Maintain restrooms, seating areas, premium spaces, and food & beverage zones at best-in-class standards.
- Respond immediately to guest-facing issues and escalate when necessary.
- Partner with Guest Services and Hospitality teams to align on service expectations for VIP and marquee events. Safety & Compliance
- Enforce all workplace safety standards and proper handling of cleaning materials.
- Ensure compliance with NYRA policies, NYSGC regulations (as applicable), and environmental standards.
- Maintain clean, safe conditions in both public and back-of-house areas, including barns and stable zones. Inspection, Quality Control & Standards
- Conduct routine and random inspections of all areas of responsibility.
- Implement and maintain detailed cleaning checklists, zone assignments, and inspection logs.
- Enforce strict quality control standards with zero tolerance for lapses in high-visibility areas.
- Track and report cleanliness KPIs, including response times, issue resolution, and inspection scores. Cross-Functional Coordination
- Work closely with: o Venue & Event Operations (setup and conversions) o Facilities & Maintenance (repairs impacting cleanliness) o Security (access and incident response) o Hospitality & F&B teams (high-touch service areas)
- Ensure cleaning operations are fully integrated into the broader venue operations plan.
Qualifications:
- High School Diploma, GED or Equivalent Experience
- 5+ Years or Progressive Experience in Cleaning and/or Building Services
- Bilingual - Spanish and English (Preferred)