General Manager

General Manager Tropical Smoothie Cafe - 3.1 Lockport, NY Job Details Full-time $45,000 - $50,000 a year 1 day ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Growing experience Computer operation Recruitment process management Interpersonal skills Sales Quick service & fast food restaurant ServSafe Computer literacy Operational management Labor cost analysis Performance management Leadership development Team development Kitchen cost control Store management Kitchen staff training Profit & Loss statement Recruiting Managing kitchen staff Financial performance measurement Operational excellence initiatives Conducting staff training sessions as a store manager Restaurant cost management Managing hospitality operations budgets Staffing management General management Professional development training Full Job Description Tropical Smoothie Cafe General Manager We are a franchise owned and operated Tropical Smoothie Cafe group that operates multiple stores and is constantly interested in growing, personally and professionally. We are investing in you!

Our work environment includes:

Fun, high-energy environment Growth opportunities, we are expanding Competitive pay and attention to work life balance

Essential Duties and Responsibilities:

Ensure a wonderful work environment for our work family. Collaborates with Café Managers and staff to ensure exceptional restaurant operations, providing leadership and support to maintain high standards of customer service. Provides guidance to Café Managers in developing business plans to drive restaurant profitability. Monitors and evaluates financial performance, ensuring adherence to sales growth, food pricing, and labor cost guidelines. Facilitates ongoing training for managers and staff, covering operational procedures and personal development. Coaches store managers on progressive discipline, termination procedures, and employee development opportunities through one-on-one and group training sessions. Ensures compliance with cleanliness, sanitation, safety, and staffing standards. Proactively addresses performance issues and actively recruits restaurant staff and management as needed. Performs any additional duties as assigned by the Director of Operations.

Qualification/ Requirements:

Minimum of 4 years of managerial experience in the restaurant or fast-casual field required. Previous Assistant Manager, Restaurant Manager, or Supervisory experience mandatory. Metrics based mindset- costs, %'s, trends, etc. Experience recruiting, hiring, training, and developing employees. Experience in growing sales and providing excellent customer service. Demonstrated ability to drive operational excellence in both front of the house and back of the house. Must have a proven track record of managing cost of goods and labor. Strong skills in understanding P&L reports and budgets. Basic computer skills, including Microsoft Word, Excel, and Outlook. Effective verbal and written communication skills. Servsafe® Certification preferred. Experience in the quick-service restaurant industry required; previous regional manager, supervisor, area manager, or comparable role required

Job Type:

Full-time Pay:

$45,000.00 - $50,000.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person