Shift Manager Restaurant-Dukes

Position Summary:

The Shift Manager Duke's is responsible for the successful operation of Duke's Chophouse and directing the work of the staff, assuring that guests have a favorable experience when visiting our outlets or the gaming floor.

Job Title:

Shift Manager Duke's Department:

Food & Beverage Reports To:

Manager Duke's FLSA Designation:

Exempt License Type:

Gaming Salary Range:

$80,000 - $95,000

Essential Job Functions:

Ensures proper staffing for forecasted volume and budgetary guidelines through proper training of supervisors Orders and monitors inventories and reports discrepancies to the Director Meets budgeted figures for labor and other expenses Formulates, administers, and enforces departmental policies and performance standards Notifies team members and supervisors of changes in policy and procedure Must work closely with department trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow up training sessions Communicates any problems or concerns to Director and other departments as needed Coordinates all activities in Duke's relating to recruiting and selection of applicants Communicates with departments to ensure proper communication by conducting and participating in departmental meetings Establishes performance and profit objectives for short-term and long-term goals Maintains files in such a way that another manager could perform efficiently in the event of his/her absence Held accountable for the accuracy and thoroughness of departmental records and reports Promotes the casino through good will and positive attitude Ensures a maximum level of service and satisfaction throughout the property, in Duke's operations, is achieved and maintained Maintains high sanitation and safety standards Ensures departmental compliance with applicable federal and state laws governing food & beverage Maintains sufficient materials and products in the work location Maintains security of products and areas assigned to department Ensures rotation of products Understands that this is a 24-hour responsibility and is always accessible Maintains professional grooming and appearance and acts as a role model according to established policy Ensures that all Team Members are treated in a fair and consistent manner Performs any other duties as specified or assigned by the Director or any member of executive management Develop and train sales team approach with all Duke's personnel All other duties as assigned

Qualifications:

Possesses complete knowledge of all procedures related to the job Ensures that all guests are treated in a prompt, professional and courteous manner Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members Prior experience is necessary as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy Attends all Management training sessions and seminars as prescribed Must have successfully completed and maintain certification in Food Sanitation Management within 120 days of employment Must be able to obtain and retain a New York State Gaming license Must be able to use a computer Must be able to understand and communicate Material Safety Data Sheets to all team members Adheres to the Cut off Procedure and ensures all documentation is completed and turned into Guest Safety, and the Director Communicates all concerns and observations to the Director Supports all departments with any requests or assistance Ability to communicate with feam members and guests Ability to be a TEAM player Ability to successfully fulfill the pre-employment process Ability to work flexible shifts and days of the week including holidays Ability to obtain and maintain all necessary licensing

Working Conditions:

Regularly required to see, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk Must occasionally lift and lift to 25 pounds Frequently required to stoop, crouch, or kneel Ability to interact with others while maintaining a courteous and positive demeanor Exposure to smoke filled environment and high noise level Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.