Front of House Manager

Front of House Manager Saint Francis Apizza Cincinnati, OH Job Details Full-time $55,000 - $70,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Employee discount Retirement plan Qualifications Customer relationship building Team leadership Staff scheduling In-person customer service Restaurant management Attention to detail Hospitality industry experience Food and beverage industry expertise Leading team collaboration initiatives Patience Managing food service teams Leadership Food service management Full Job Description Intro Saint Francis Apizza - Oakley is a dine-in and takeout pizzeria, with a counter service model. This is our second pizza restaurant. We work every day to be an outstanding pizza restaurant. Saint Francis Apizza is about making the best pizza we can, and serving guests in an exceptionally friendly way. We would love for you to join us! If you are… Naturally someone who loves to care for others Calm under pressure, composed, and cool when things get busy Reliable Experienced as a leader/manager in a high-performing restaurant setting (2+ years experience required) … then you are probably a great fit for this role!

Role Responsibilities:

Serve guests with genuine warmth Show up ready to pitch in, help out, and become very knowledgeable about the food we serve Act with confidence to ensure our guests love their experience when unique situations arise Accurately follow our best known methods, which include processes for interacting with guests, serving, cleaning, and preparing beverages Arrive at work on time looking polished and professional Move quickly, stand for long periods per day, and lift 50 pounds Take inventory of products and place orders Design and train others on FOH procedures, fine-tuning as you go Give lots of feedback that motivates your team, and helps them become the best version of themselves Create schedules and manage time off requests Lead your team and together: Keep a clean and well-maintained space for guests and staff Log tips and handle cash deposits Reply to customer feedback and refund orders/document as necessary Qualifications Proven supervising experience in hospitality management or hotel operations with a focus on front desk or guest services roles Strong leadership skills with the ability to motivate teams and manage diverse staff members effectively Excellent customer service skills with a friendly demeanor and professional phone etiquette Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Knowledge of restaurant systems Experience in revenue management, budgeting, and human resources practices within the hospitality industry Ability to handle high-pressure situations with professionalism while maintaining attention to detail

Benefits/Other Compensation:

Paid vacation/sick time Flexible scheduling (we make a point to be accommodating of personal time and vacations) Opportunity to participate in a retirement plan with employer match (for full time staff) Opportunity to participate in health insurance plan with premiums partially covered by employer Shift meal and NA drink daily

Schedule:

This is a full-time role (approximately 40 hrs scheduled weekly, with more depending on business needs)). Evening and weekend availability required.

Other Requirements:

Must be 21 or older by start date.

Pay:

$55,000.00 - $70,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Paid training Retirement plan Vision insurance Application Question(s): Please review the job description (linked at the top of this form) and tell us why you're applying. What area of the Responsibilities section are you MOST confident and excited about? and why? What areas of the Responsibilities section are you LEAST confident about or would be most challenging for you to execute well? Why? Please tell us about your leadership/management experience. We require 2+ years experience in a high-performing environment.

Work Location:

In person