General Manager - Trampoline Park

About Us Get Air Huber Heights is where Dayton-area kids go to burn off a week's worth of energy in a single afternoon — and where their parents finally get to sit down with a coffee. We run a high-volume trampoline and adventure park that's part of a six-park operating group across Ohio, and our Huber Heights location is in the middle of an exciting facility refresh: new attractions, new equipment, new technology, and a new standard for what a great family park looks like. We sell fun. Kids leave tired and happy. Parents leave grateful. Birthday parties end with the kid hugging the host on the way out. That's the job, which can be very gratifying. We are looking for a General Manager who wants to run a real operation in a place where people are genuinely excited to show up — both customers and staff. If you've ever wanted to come to work somewhere that doesn't feel like work, this is it. Just understand that "fun environment" and "high standards" are not opposites here. The best family entertainment venues in the country are the ones run by operators who care about every detail. That's the bar. The Role The General Manager runs Get Air Huber Heights. You own the store-level P&L, the team, the guest experience, and the physical building. You'll read your numbers, hit your forecast, manage a team of 15-20 across seven-day operations, and make real decisions on labor, pricing, and local execution. You'll also get to know our customers and greet repeat families by name, hype up the kid who finally lands the front flip, train your court monitors to be the best in the market, and make sure every birthday party leaves with a story the parents will retell. This is not a shift-supervisor job with a bigger title. If you want to clock in, count cash, and clock out, this is not the role. If you want to run a $2M+ operation, build a team you're proud of, and grow into bigger things — keep reading. What You'll Own Store-level P&L. Full responsibility for park revenue, labor, COGS, controllable expenses, and EBITDA contribution. Weekly and monthly reporting against forecast. You will know your numbers cold. Guest experience. Every guest interaction, from the parking lot to the waiver kiosk to the trampoline court to the party room. Google rating, repeat visitation, and complaint resolution are your scoreboard. Make this the park families talk about at school pickup. Safety. Court rules enforcement, court monitor training, incident reporting, and insurance claim prevention. Our park is a place where parents trust us with their kids. We protect that trust like our business depends on it — because it does. Team. Hiring, scheduling, training, performance management, and termination of the full park staff: assistant managers, shift leads, court monitors, party hosts, café staff, and front desk. Most of your team will be high schoolers and young adults working their first or second real job. Building them up is part of the work — and one of the best parts. Facility. Daily cleanliness, equipment condition, attraction uptime, and vendor management. Coordinate with corporate on capital projects in progress. Local execution. Field-level execution on community partnerships, school outreach, birthday and group sales pipeline, and on-site activation. Brand campaigns and paid media are run centrally — you execute on the ground. Systems. Adoption and proficiency in our POS, waiver, scheduling, and reporting systems. Comfort with a POS system migration in the coming months. Why This Job Is Worth Your Time You'll come to work somewhere people are excited to be. Not many GM roles can say that. You'll build a real team. Court monitors, hosts, and shift leads who got their start with you will remember it. Some of them will end up running their own parks. You'll see your impact in real time. Bad weekend? You'll know by Sunday night. Great weekend? You'll feel it on the floor. You'll have real authority. This isn't a corporate desk job dressed up as ops. You run the park. You'll have room to grow. We operate six parks across Ohio and prefer to promote from within. The Director of Park Operations role is filled by promotion.

What We're Looking For Required:

3+ years managing a multi-shift, high-traffic, guest-facing operation.

Strongest backgrounds:

family entertainment, fitness/gym, quick-service or fast-casual restaurant, hotel ops, theme park, retail flagship. Demonstrated P&L ownership — you can talk fluently about labor percentage, prime cost, conversion, and per-cap spend. Track record of hiring and developing hourly teams of 15+ people, especially younger staff. Comfort with seven-day, weekend-heavy, holiday-heavy operating rhythms. Weekends, school breaks, and holidays are when we make our money — and when our team needs its leader on the floor. High personal standard for cleanliness, safety, and consistency. We are not a "good enough" operation. Genuinely good with people — kids, parents, staff, and the parent who's having a bad day and needs you to make it better. Direct, no-BS communication style. You will be expected to push back, escalate, and ask for what you need.

Strongly preferred:

Prior experience running a trampoline park, FEC, indoor amusement, or attraction venue. Experience running an operation through a renovation, refresh, or relaunch. Familiarity with attraction-industry POS and waiver systems (ROLLER, Centeredge, or similar). Comfort with data — you should be able to read a sales report and know what to do about it. This isn't the right fit if: You want to be left alone on weekends - Saturday is our Super Bowl and our GMs need to be on-site or tuned-in. You have a pattern of short tenures (under 18 months) across recent roles without a clear reason. You're soft on safety. We will ask about this directly in interviews. Compensation & Benefits Base salary: $60,000-$65,000 depending on experience. Quarterly performance bonus tied to revenue, EBITDA contribution, guest satisfaction, and safety metrics.

Target bonus:

$5,000-$8,000 annually. Health, dental, vision. 401(k) eligibility after qualifying period. Paid time off. Free park access for you and your immediate family across all our locations. Your kids will think you have the coolest job in town. Real upward mobility — we run six parks and prefer to promote from within. Schedule Full-time, exempt. Expect 40-50 hours per week in normal operations. Weekend, evening, school-break, and holiday presence is required — that's when our guests are here and that's when you need to be too. If that's a non-starter, this isn't your role. If it sounds like the kind of energy you want to be around, you'll love it. How to Apply Submit your resume through Indeed. Strong candidates will also include a short paragraph (5-10 sentences) describing the hardest operational problem you've personally solved and what the financial or guest-experience outcome was. We read these. Generic applications without one are deprioritized. We'll respond to qualified candidates within 7 business days. Get Air Huber Heights is an equal opportunity employer.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Flexible schedule Health insurance Paid time off Professional development assistance

Work Location:

In person