General Manager

Location Independence, Ohio, United States of America Category Venue Operations Job Id

JR2023-20416 TG

- Venue - Cleveland

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE'RE SEEKING

Are you the kind of leader who sees the full business, not just the operation in front of you? Do you think in terms of revenue, margin, talent, and long-term growth? Are you comfortable being accountable for results without waiting to be told what to do? We're looking for a General Manager who operates as an owner. Someone who builds teams, drives performance, and takes full responsibility for the success of the venue. This role isn't about maintaining standards. It's about setting them and raising them If you're looking to run a business, not just manage a shift; this is where you do it.

THE ROLE

The General Manager is the leader of the entire venue and owns the full business. This includes revenue growth, cost management, talent development, and the overall guest experience across golf, food and beverage, and events. You will set the direction for the business, build the leadership team that runs it, and drive performance across every part of the operation. This role operates with autonomy and expects accountability. As the leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO OWN THE BUSINESS

Take full ownership of venue performance including revenue, labor, costs, and overall profitability Demonstrate strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business. Build and execute the annual operating plan with clear financial targets and priorities Manage the P&L with intention, understanding how each part of the business contributes to results Forecast, identify trends early, and act decisively to protect and grow the business Drive new revenue through partnerships, events, and local market opportunities Leading the Guest Experience Set the standard for a consistent, high-quality experience across all guest occasions Use guest feedback and operational data to continuously improve the experience Stay visible in the venue and lead from the floor Build and Lead Your Team Hire, develop, and retain a strong leadership team that can operate independently Create a culture where people are engaged, respected, and held accountable Invest in talent development and build a pipeline of future leaders Address performance directly and maintain a high bar for the team Represent the Brand Build relationships in the local market with businesses, community leaders, and partners Position the venue as a destination in the community Drive events, partnerships, and activations that grow awareness and revenue Ensure Compliance and Safety Maintain a safe and compliant environment for all guests and associates Ensure adherence to all local, state, and federal regulations Build a culture where safety and compliance are part of daily operations

CORE COMP E TENCIES FOR SUCCESS

Drives Results | Consistently achieving results, even under tough circumstances. Creates an organization that pushes forward in difficult circumstances. Eliminates obstacles that affect organizational performance. Gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results and holds people accountable for outcomes. Strategic Mindset | Seeing ahead to future possibilities and translating them into breakthrough strategies. Leverages the organization's key differentiators to develop a viable long-term strategy. Explores future scenarios and possibilities to help the organization respond to change and shape the future. Revisits and updates business strategies in response to evolving market dynamics and organizational needs. Develops and integrates organizational strategies to achieve and sustain competitive advantage. Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Builds a cohesive leadership team that drives the goals and success of the organization. Creates a culture with systems and processes that enable cross-functional teamwork. Instills a common mindset and team spirit across the organization. Models teamwork by working effectively with other leaders throughout the organization. Ensures Accountability | Holding self and others accountable to meet commitments. Creates an environment of accountability for meeting agreed-upon expectations. Ensures that the organization meets its commitments. Holds leaders accountable for the performance of their teams. Uses management systems to monitor the organization's performance against goals. Customer Focus | Building strong customer relationships and delivering customer-centric solutions. Creates a sense of urgency throughout the venue on the importance of meeting guest needs Ensures that organizational resources and support are focused on delivering outstanding guest experiences Establishes partnerships and relationships with key guests, event clients, and community partners Fosters a guest-focused environment where every team member feels ownership over the experience Being Resilient | Rebounding from setbacks and adversity when facing difficult situations. Shows persistence in the face of adversity or obstacles and encourages others to do the same Helps the venue recover momentum and confidence after failures or setbacks Displays stability and resilience in the face of crisis, enabling the team to remain focused and productive Helps the organization grow from hardships and difficult experiences Manages Ambiguity | Operating effectively, even when things are not certain or the way forward is not clear. Embraces change and makes decisions and acts without complete information or a clear road map Conveys stability and provides direction to the team in evolving or uncertain times Finds opportunities inherent in the unknown and guides the venue to capitalize on them Effectively manages the stress that accompanies transitions and change, helping the team adapt productively

QUALIFICATIONS

5+ years of progressive leadership in hospitality, entertainment, or multi-revenue operations, including experience in complex environments such as large-scale entertainment venues, resorts, casinos, or similar operations 2-5+ years as a General Manager (or equivalent) with full P&L ownership Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered Proven success in high-volume, multi-revenue environments (F&B, events, entertainment) Multi-unit or regional leadership experience is a plus Ability to obtain required licenses and certifications for your location Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role: Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents Sounds like a fit? We can't wait to meet you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform - and that's just for starters for those who qualify. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.