General Manager

Job Summary:

The Resort Manager is responsible for overseeing all aspects of operations at Diamondhead Resort, ensuring profitability, guest satisfaction, and alignment with the mission and values of the United Keetoowah Band (UKB) of Cherokee Indians in Oklahoma Federal Corporation. The Resort Manager will lead resort operations, drive revenue, maintain high hospitality and safety standards, and integrate Cherokee culture into guest experience.

Job Duties:

1.

Leadership & Operations Management:

Oversee daily operations of the resort, including lodging, recreation, transportation, food & beverage, maintenance, and customer service. Develop and implement operational policies to optimize efficiency and ensure compliance with all tribal, state, and federal regulations. Lead, mentor, and manage department heads and staff to uphold hospitality excellence. Foster a work environment that promotes teamwork, accountability, and guest satisfaction. 2.

Financial & Business Strategy:

Develop annual budgets, financial goals, and revenue strategies in coordination with the UKB Federal Corporation. Monitor and control operational costs, optimize profitability, and ensure fiscal responsibility. Identify new revenue streams and implement pricing strategies to enhance financial performance. 3.

Guest Services & Experience:

Ensure exceptional customer service standards across all departments. Develop and implement guest satisfaction programs, responding to feedback and complaints proactively. Oversee event planning, float trips, and recreational services to enhance the guest experience. 4.

Marketing & Community Engagement:

Work with the marketing team to promote the resort through social media, tourism partnerships, and advertising campaigns. Develop relationships with local businesses, tribal organizations, and tourism agencies to drive business growth. Ensure the integration of Cherokee heritage into the resort experience, including cultural events and educational programs. 5.

Compliance, Safety & Maintenance:

Ensure compliance with tribal, local, state, and federal laws regarding business operations, safety, and environmental regulations. Oversee maintenance and upkeep of all resort facilities, lodging, grounds, and equipment. Implement and enforce safety protocols for recreational activities, including float trips and river safety. 6.

Employee Development & Human Resources:

Oversee hiring, training, and development of employees to ensure a strong hospitality team. Foster a workplace culture that supports diversity, inclusivity, and professional growth. Ensure compliance with tribal employment laws and HR policies.

Education & Experience:

Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). 5+ years of experience in hospitality management, resort operations, or related industry. Previous experience managing a tribally owned or culturally significant property is a plus.

Skills & Abilities:

Strong leadership and team management skills. Financial acumen, including budgeting, cost control, and revenue management. Knowledge of hospitality trends, marketing strategies, and customer service best practices. Excellent communication and interpersonal skills to interact with guests, staff, and tribal leadership. Ability to develop partnerships with tourism boards, vendors, and local organizations. Passion for cultural preservation and the ability to incorporate Cherokee heritage into the resort's branding and guest experience.

Physical & Schedule Requirements:

Ability to work flexible hours, including weekends and holidays as needed. Willingness to live in or relocate to Tahlequah, OK. Ability to perform light physical duties, such as walking the property, inspecting facilities, and supervising outdoor activities.