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General Manager
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The Wilbur Mansion
Bethlehem, PA (In Person)
$80,000 Salary, Full-Time
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Job Description
The General Manager (GM) of this boutique hotel is responsible for the overall management and successful operation of the property, ensuring high levels of guest satisfaction, financial performance, and seamless operations. This role includes overseeing the day-to-day operations of the hotel, with a significant focus on the food and beverage operations, which play a key role in the guest experience. The GM will also ensure the hotel maintains its brand identity, provides personalized service, and runs efficiently while being mindful of the boutique nature of the business.
Team Member Benefits:
- Medical, Dental and Vision
- Employer Paid Life Insurance
- Other Supplemental Benefits
- Employer Matched 401K
- Hotel Room Discounts across multiple brands
- Enhanced paid vacation, sick time and holiday pay
Essential Job Functions:
- Provide leadership and direction to the overall operations of the team, fostering a positive and collaborative work environment.
- Hire, train, and develop staff to ensure a high level of performance and professionalism.
- Conduct regular team meetings to communicate goals, updates, and performance expectations.
- Implement and maintain standard operating procedures (SOPs) for all areas of the property.
- Address and resolve any operational issues promptly.
- Overseeing and managing all departments and working closely with department heads on daily basis.
- Manage and develop the team to ensure career progression and development.
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Oversee daily food and beverage operations, including restaurants, bars, room service, and banquet/catering services.
- Ensure compliance with health, safety, and sanitation regulations.
- Monitor inventory levels, order supplies, and manage vendor relationships.
- Maintain a strong presence in the dining areas to interact with guests and address any concerns or feedback.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Ensure that all food and beverage offerings meet or exceed guest expectations in terms of quality, presentation, and service.
- Develop and implement initiatives to enhance the overall guest experience.
- Develop and manage the food and beverage budget, including forecasting, cost control, and revenue generation strategies.
- Analyze financial reports to identify trends and opportunities for improvement.
- Implement cost-saving measures without compromising quality or guest satisfaction.
- Collaborate with the culinary team to create and update menus that reflect current trends and guest preferences.
- Ensure that all menu items are accurately priced and described.
- Conduct regular menu tastings and make adjustments as needed.
- Conduct regular inspections to ensure consistency in food and beverage quality, presentation, and service.
- Embraces TKo's Culture of CARE and creates this culture within the hotel.
Position Requirements:
- Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field preferred.
- Minimum of 5 years of experience in food and beverage management, preferably in a high-volume, upscale environment.
- Proven track record of successfully managing a team and achieving financial targets.
- Strong knowledge of food and beverage operations, including culinary techniques, beverage programs, and service standards.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office Suite and familiarity with point-of-sale (POS) systems.
- Ability to stand, walk, and move around for extended periods.
- Ability to lift and carry up to 25 pounds.
- Comfortable working in a fast-paced environment with varying levels of noise and activity.