General Manager Operations

General Manager Operations at Metro Supply Chain General Manager Operations at Metro Supply Chain in Emigsville, Pennsylvania Posted in 4 days ago.

Type:

full-time

Job Description:

We are seeking an experienced results-focused General Manager with a proven track record in large-scale warehousing and distribution. This role is critical in providing operational leadership to ensure service excellence, customer satisfaction, and continuous improvement within a high-volume distribution environment. The General Manager will oversee customer relationships, operational efficiencies, and financial performance while driving a strong safety culture and employee engagement.

Key Responsibilities:

Safety & Compliance Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations. Enforce SOPs and best practices that support a safe working environment. Monitor and address injury levels and equipment/product damage to prevent workplace incidents. Customer & Operational Leadership Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI/financial reporting. Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions. Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements. Financial & P&L Management Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs. Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands. Lead financial performance reviews with customers on a monthly/quarterly basis, addressing key financial metrics and cost-saving strategies. Talent Development & Engagement Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements. Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback. Drive succession planning by identifying and developing future leaders within the organization. Process Improvement & Compliance Maintain current and effective SOPs that uphold service quality and efficiency. Ensure compliance with food safety regulations and warehouse best practices. Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.

Qualifications:

Bachelor's degree in Business Management, Logistics, or related field preferred. 10+ years of distribution experience, with a strong emphasis on large-scale grocery warehousing and distribution. 5+ years of senior leadership experience in a high-volume 3PL or CPG environment. Deep knowledge of warehouse management systems (WMS) and strong technical expertise. Proven experience managing customer relationships, budgets, and operational KPIs. Strong understanding of financial performance metrics and the ability to manage P&L responsibilities. Excellent leadership, communication, and strategic problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools. Experience with Co-packing / display building, and Ecommerce Experience with SAP EWM preferred.