General Manager

General Manager at

Pioneer Lakes RV Park Position Overview:

Pioneer Lakes is seeking an experienced General Manager or Management Team to oversee the daily operations of the property and ensure an exceptional experience for guests and staff. This position may be filled by one highly qualified General Manager or a two-person management team (often couples) who enjoy working together in a hospitality and outdoor recreation environment. The General Manager or Management Team will oversee all departments of the campground/resort, including guest services, maintenance, recreation, retail/food operations, housekeeping, and seasonal staff. The ideal candidate(s) will be organized, motivated leaders who are passionate about hospitality, teamwork, and creating memorable guest experiences. Key Responsibilities Operations Management Oversee the day-to-day operations of the campground/resort. Ensure all departments operate efficiently and maintain high guest satisfaction. Maintain property standards for cleanliness, safety, and appearance. Coordinate with maintenance to ensure facilities, campsites, cabins, and amenities remain in excellent condition. Staff Leadership Recruit, hire, train, and supervise department managers and seasonal staff. Create work schedules and ensure appropriate staffing levels during peak and off-peak seasons. Foster a positive team culture and provide ongoing coaching and performance feedback. Ensure staff deliver friendly and professional customer service. Guest Experience Ensure guests receive outstanding service from reservation through checkout. Address guest concerns or complaints promptly and professionally. Implement programs and improvements that enhance the overall guest experience. Financial Management Manage property budgets, revenue goals, and operating expenses. Monitor financial performance and identify opportunities to increase revenue and efficiency. Work with accounting to ensure accurate reporting and financial controls. Sales & Marketing Support Assist with marketing initiatives, promotions, and partnerships to increase occupancy. Monitor reservation trends and help develop strategies to maximize bookings. Support social media and promotional campaigns when needed. Safety & Compliance Ensure all safety policies and procedures are followed. Maintain compliance with local, state, and company regulations. Oversee risk management and emergency procedures. Qualifications Previous management experience in hospitality, campground/resort operations, or a related field. Strong leadership and team management skills. Excellent communication and customer service abilities. Ability to manage multiple departments and priorities. Financial management and budgeting experience preferred. Comfortable working in a fast-paced, guest-focused environment. Preferred Skills Experience with campground or hospitality reservation systems.

Event planning or recreation programming experience. Knowledge of POS systems and retail operations. Ability to analyze reports and make operational improvements. Work Environment Combination of office and outdoor work. Must be willing to work evenings, weekends, and holidays during peak season. Occasional physical activity such as walking the property and assisting teams when needed.

Job Type:

Full-time Pay:

$9.00 - $999,999.00 per year

Work Location:

In person