General Manager

Hyatt Place State College was newly constructed and opened in 2017 and offers it's guests a convenient stay with 165 guest rooms, 5000 square feet of meeting space, an attached restaurant (Federal Taphouse), Target, and H&M. With a downtown atmosphere and in walking distance to Penn State University along with several restaurants and shops. The position of General Manager is responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property Verifies that all brand standards are being maintained in each area of the property. Verifies that all team members meet or exceed all brand requirements. Oversees the operation of the all property departments. Promotes both Guarantee of Fair Treatment and Open Door policies. Verifies that a viable key control program is in place. Maintains current licenses and permits as prescribed by local, state and federal agencies. Provides a safe working environment in compliance with

OSHA/MSDS.

Complies with all corporate accounting procedures. Performs required annual Quality audit with GM. Supporting the Management and Development of Departmental Teams Stays readily available/approachable for all employees. Extends professionalism and courtesy to employees at all times. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists/teaches team managers scheduling against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. Sets clear performance expectations with the General Manager. Assists team supervisors with constructive coaching and counseling. Solicits feedback for continuous improvement. Managing the Guest Experience Extends professionalism and courtesy to guests at all times. Motivates and encourages staff to solve guest and employee related concerns. Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities Verifies that orientations for new team members are thorough and completed in a timely fashion. Takes proactive approaches when dealing with employee concerns. Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place. Performs other duties as assigned and needed. Hyatt Place State College is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Hyatt Place State College does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type:

Full-time Pay:

$85,000.00 - $90,000.00 per year

Shift:

Day shift Evening shift Ability to

Relocate:

State College, PA 16801: Relocate before starting work (Required)

Work Location:

In person