Food and Beverage Manager

Food and Beverage Manager The Shore and Country Club - 3.8 Norwalk, CT Job Details 1 day ago Benefits Health insurance Dental insurance Paid time off Work from home Vision insurance Qualifications Microsoft Excel Microsoft Outlook Wine knowledge Customer service Supervising experience Full Job Description Job Description The Shore and Country Club is seeking an energetic individual to oversee the food and beverage service for members and guests. Responsible for managing the daily operation of the Dining and Bar outlets at the Club, including hiring, training, and supervising service team members; service delivery; maintaining a clean, safe, and sanitary restaurant; developing and implementing strategies to improve and enhance the dining experience; and developing and implementing employee incentive programs. The most critical relationship is with the leadership team, ensuring a collaborative, harmonious relationship between front- and back-of-house operations.

Responsibilities:

Hire, train, and supervise the service team members. Lead and mentor staff to foster a positive and energetic team culture. Participate in developing and managing the annual Food and Beverage budget. Ensure that beverage outlet service program goals are met, including the beverage menu, TIPS training, controls, monthly inventory, requisitions, and compliance with state liquor laws. Maintain a strong presence on the floor during service hours. Manage team schedules and monitor time and attendance policy through Paycom. Maintain service standards consistently through staff training and accountability. Conduct periodic staff performance reviews. Ensure that the restaurant is always clean, safe, and sanitary. Participate in weekly meetings with the Food and Beverage Management team. Oversee the creation of marketing and promotional plans for the restaurants, including a monthly newsletter and website articles. Create employee incentive programs that encourage teamwork, accomplishment of member service, and financial goals. Cross-train in other Food and Beverage departments.

Expectations :

Maintain flexibility with work schedule in accordance with business needs. Effectively manage restaurant service while maintaining high standards of service and attention to detail. Build strong relationships with members, addressing them by name and ensuring their satisfaction. Be proficient with the daily administration and execution of restaurant service and ensure the completion of assigned duties and responsibilities in a timely manner. Maintain positive, professional, and effective communication with your peers and other Club staff across all levels of the organization. Cultivate an enthusiastic, high-energy environment while modeling professionalism and leadership. Encourage teamwork, collaboration, and open communication within the team. Provide strong leadership and set high standards for team performance and behavior.

Candidate Qualifications:

Minimum of two years of supervisory experience in a restaurant, resort, hotel, or club environment. Demonstrated ability to provide outstanding customer service. Proficiency in Microsoft Office applications (i.e., Word, Excel, and Outlook). Strong interpersonal and communication skills with the ability to work well in a team and provide exceptional service to members and guests. Excellent organizational skills and the ability to multitask effectively in a high-paced environment. This position requires the ability to perform essential job functions that involve physical demands, including standing, walking, reaching with hands and arms, stooping, talking, and hearing, as well as the ability to lift up to 50 lbs.

Educational Qualifications:

Bachelor's degree from a four-year college or university; or one to two years related experience and/ or training; or equivalent combination of education and experience. Extensive knowledge of beverage and wine service; beverage certifications are preferred.

Salary and Benefits:

Competitive Salary and Bonus. Professional Membership Dues. Medical, Dental, and Vision Insurance, 4O1k, Paid Time Off. Potential relocation support available for qualified candidates. A working environment that is unmatched and fosters a work-life balance schedule even during its peak times. The Club is entirely closed (except for offices) from January to mid-March. Employees have the option to work from home two days a week during the closure. Closed on Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day.