General Manager

The job of a General Manager involves overseeing and managing the day-to-day operations of a hotel or similar establishment. The main responsibilities include maximizing sales and revenue, driving financial returns, ensuring guest satisfaction, and implementing brand standards. Here is a breakdown of the key tasks and expectations: ______________________________________________________________________________ 1.

People:

Develop programs to increase team engagement and align them with the hotel's service philosophy. Implement succession planning for team members to ensure future leadership. Set performance and development goals for team members, provide coaching and feedback to enhance performance. Oversee HR-related actions in accordance with company rules and policies. 2.

Guest Experience:

Maintain compliance with brand and service standards. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to meet or exceed guest expectations. Seek guest feedback and build relationships with guests. 3.

Financial:

Prepare annual budgets and sales/marketing plans. Analyze financials to drive revenue and profitability. Utilize distribution channels and technology platforms to maximize market share. Lead capital plans and asset management initiatives. 4.

Responsible Business:

Ensure a safe and secure environment for guests, colleagues, and hotel assets. Act as a public relations representative to raise awareness of the hotel and brand in the local community. Encourage team member involvement in community organizations. 5.

Managing Property Operations and Department Budgets:

Implement service programs and standards. Provide feedback to management and employees on service and operational standards. Manage labor budgets and ensure profitability goals are met. Oversee property cleanliness and maintenance. Delegate responsibilities and provide coaching on operations, technology and time management. 6.

Managing and Sustaining Sales and Marketing Strategy:

Work with the regional and market sales offices to develop and implement sales strategies. Identify creative marketing solutions that align with the brand and property needs. Manage relationships with top accounts and prospect for new business. Monitor sales strategy effectiveness and compliance. 7.

Managing Profitability:

Control costs associated with operations. Measure and analyze property performance using financial and non-financial data. Update profit forecasts and take action to support revenue and profitability goals. Review invoices, balance sheets, and property performance with regional directors. Ensure compliance with procurement guidelines. 8.

Maintaining Revenue Management Goals:

Work with revenue management to implement pricing strategies. Analyze revenue management reports and balance inventory. 9. Managing Relationships with

Property Stakeholders:

Keep brand leadership, owners, and above-property stakeholders informed of property performance. Prepare and present reports on financials, guest satisfaction, and employee engagement. Conduct property critiques and business reviews. Respond to owner requests and participate in owner conference calls. 10.

Managing and Conducting Human Resource Activities:

Lead employees through property changes and training. Set performance expectations and conduct performance reviews. Support recruitment efforts and employee development. Stay updated on local hiring and compensation trends. 11.

Additional Responsibilities:

Manage communication channels (e.g., email, mail). Participate in conference calls and provide follow-up information. Prepare for visits from regional directors. General Manager Tasks Required Managing front desk staff: Hire front desk shift manager (consult with supervisor) Manage inspections

• Keep up with all brand requirement training and inspection requirements. Daily and prior to inspection and any quarterly maintenance & yearly maintenance. Winning Matrix Scores
• strategizing how to keep it above 95 at all times lean on the Area Operations Manager. Keep QA scores up and always be brand standard ready. Check Heartbeat Daily for all categories. IHG Rewards leader is a must along with creating other champions to be more successful and keeping up with the winning matrix. Customer relations
• Reviews, complaints, & compliments. Guest Satisfaction scores to be maintained above 95. Hit budgets are set forth at the beginning of the year. Staff management
• making sure all departments are doing well.

If any issues, discuss with the immediate supervisor and take necessary actions to become effective and efficient. Make sure to follow up and make changes within 30 days of direct decisions made by the executive or above supervise team. Reporting timecards to immediate supervisor and making any corrections immediately and following current submission timelines. Last min. is not acceptable. Working with upper management reporting. Weekly Sam's and Walmart runs, and bank. (Approximate time per week max 2 hours) set one day a week unless emergency case. Do not let the Cupboard run low. Task evening shift to fully stock and keep inventory par levels at set standard so they can give you a list of items needed for pick up, efficiency is key! Must cover shifts when needed. Be at the hotel when busy and large group check-ins to help with transition

• If out of town make sure to communicate with your supervisor and have team ready. Lean management starting with team all the way to budgeting. Housekeeping time (based on property) must match room serviced. Work with Sales and Management Team strategizing accounts & goals. Once a month team meeting
• Executive team will attend as needed. Make a calendar with monthly events. I.e., staff meeting, payday, etc. shared with immediate supervisor and executive team. Creating procedures to help be effective and efficient. Ordering Supplies
• Work with supervisor in regard to procedure. Direct Bill invoicing
• Weekly or as set per account and discuss with supervisor for any issues.

Use departments in helping achieve goals and enforce tasks. Must report to Area Operations Manager unless said otherwise. An executive is available if needed. Must attend and follow through with Revenue Manager Tasks and goals. (Recap tasks) Your main property for time clock ins is at property designated unless otherwise stated, front staff at property must be aware of your location so that executives calling in are aware. You must be available via phone. Any overtime and work from home must be reported to supervisors bi-weekly via email per accounting purposes. Must start using google calendar and share with supervisors and staff. (This set up and training will occur in-house

• ask if you need help) All time clocks must be physically punched at designated location no asterisks.

Clock in and out for lunch, do not exceed duration of 1 hour or else let supervisor know. Must be available if on salary unless otherwise stated. Once a week discuss with upper management what's going on at hotel. Director Operations should be leading and helping solve issues immediately. Use Quore to help maintain property operations. Huddles each morning and days manager is not conducting huddles their counterpart should be. Submitting budgets and working with executive team. Continue to find innovative and fun things to do for hotel staff and guests. Need to keep general time consistent and all staff must know where about. NO staff should say I don't know where our GM is and GM should always have access to their Superior for assistance. Constructive criticism is important both ways and is for betterment. Keep up with Revenue growth year to year. STR and Market share to be looked at weekly and pinpointing why changes occur with sales and key staff members and upper management. Social Media must be weekly. It can be designated to a team member but must be managed by GM. Must keep up with corporate awards and keep Above property managers and executive team aware. Peer reviews will be conducted and should also be done by GMs for their staff members. Utilization of Google Calendar, Tasks, and Monthly and weekly meetings

• recaps to be submitted and can be copy pasted from completed tasks
• weekly to Area operations.

This will hold us all accountable. The above is a limited list of items and there are more based on brand and company requirements. The recommended qualifications for a General Manager position include a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related field, along with 4 years of relevant experience. Alternatively, a 4-year bachelor's degree in the same field and 2 years of experience may also be acceptable. In addition to qualifications, there are certain expectations for a General Manager's attitude and skills. These include having a caring attitude, wanting to make a positive difference, building genuine connections with guests, having the knowledge and skills to perform the role with confidence, actively listening to guests' needs, and providing responsive and timely service. Please note that the information provided is a general overview, and some of the specific responsibilities and tasks.

Job Type:

Full-time Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

Dental insurance Employee discount Health insurance Vision insurance Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Del City, OK 73115 (Required) Ability to

Relocate:

Del City, OK 73115: Relocate before starting work (Required)

Work Location:

In person